Marina Wissa
Heliopolis, Cairo
Summary
Proven track record at Citibank Egypt, enhancing compliance and operational efficiency by leveraging skills in audit preparation and adaptive thinking. Excelled in team collaboration and critical thinking, significantly improving transaction monitoring and AML compliance. Achieved streamlined client onboarding and data management, demonstrating exceptional attention to detail and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Facility Monitoring Control
Citibank Egypt
03.2022 - Current
- Monitored transactions to ensure compliance with approved Facility Purpose and adherence to CBE regulations and Citibank policies.
- Managed foreign currency (FCY) transactions within and outside Egypt, ensuring all documentation met regulatory standards.
- Coordinated with internal departments to optimize operations and enhance customer service for multinational and top-tier corporate clients.
- Responded to queries regarding cash management, trade finance, and account operations, employing critical judgment for problem-solving.
- Conducted thorough reviews of transactions from the Facility Line, verifying legitimacy and ensuring accurate data collection through client follow-ups.
- Developed and maintained a comprehensive data warehouse for client-related information and supplier details.
- Ensured compliance with Law 88/2003 and obtained necessary pre-approvals from the Central Bank of Egypt for significant payments and loan repayments.
- Managed treasury reports, including outgoing and incoming transactions, as well as Citi’s Nostro Account Report.
Account Opening and Maintenance Officer
Citibank
02.2020 - 03.2022
- Account Management: Managed the onboarding process for multinational companies, ensuring all necessary documentation and approvals were up-to-date for assigned accounts.
- AML and Sanctions Monitoring: Monitored Anti-Money Laundering (AML) and Sanctions risks, implementing mitigating actions and ensuring compliance with international and local sanctions, including those administered by the Central Bank of Egypt (CBE).
- Data Management: Efficiently maintained and organized bank and client data in accordance with Standard Operating Procedures (SOPs) and internal manuals.
- Cross-Department Coordination: Collaborated with various departments to facilitate client requirements and service implementations based on approved facilities.
- KYC Compliance: Conducted Know Your Customer (KYC) and compliance checks to align with the bank's AML policies and regulatory standards.
- Regulatory Liaison: Assisted in responding to inquiries from external regulatory bodies, including internal audits and CBE reviews.
- Administrative Support: Managed day-to-day administrative tasks, including client communications, documentation follow-ups, and maintaining workflow continuity.
- Reporting: Prepared accurate reports and statements to meet unit requirements, adhering to organizational policies and standards.
- Certificate Issuance: Issued bank certificates based on client documentation, aligning with the company's checklist for newly established and existing businesses.
- System Maintenance: Updated interest rates and signature specimens in Flexcube (Oracle application) to ensure accurate customer account management.
- Technical Proficiency: Utilized MS Office 365 applications (Word, PowerPoint, Excel, Access, OneDrive, Outlook, SharePoint) for various tasks to enhance operational efficiency.
Customer Relations Manager - Internship
Mercedes-Benz
07.2018 - 07.2018
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Managed customer relations on ongoing basis to maximize customer retention.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Directed Number-person team of customer service personnel while helping front-line team members work effectively with over Number daily customers.
Digital Marketing Intern
Ergasti Digital Marketing Company
07.2017 - 07.2017
- Created engaging content for Pinterest, Facebook, and Instagram.
- Designed and presented social media campaign ideas.
- Prepared weekly updates and reports to track growth and success rates of marketing campaigns.
- Improved brand awareness by developing and implementing targeted social media campaigns.
- Identified thought leaders and influencers to promote and engage in brand activities.
- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
- Maintained content calendar to prioritize relevant, engaging material output.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Tracked social media trends and adapted to attract target follower demographic.
- Assisted in managing corporate social media channels.
Human Resources Intern
Amoun Pharmaceutical Company
07.2016 - 07.2016
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Worked with HR team to coordinate company events.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
- Created and updated tracking spreadsheets using MS Excel.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Accounting Intern
Amoun Pharmaceutical Company
07.2016 - 07.2016
- Prepared accurate financial reports by compiling data and analyzing trends for management review.
- Aided senior accountants in preparing year-end tax returns while adhering to strict deadlines.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to managementclients.
- Gained hands-on experience with various accounting software programs such as QuickBooks, Excel, and Sage, enhancing overall efficiency in daily tasks.
- Reconciled balance sheet figures and sought assistance to reduce errors.
- Collected and reported monthly expense variances and explanations.
- Tracked funds, prepared deposits and reconciled accounts.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Developed comprehensive spreadsheets for financial analysis, streamlining client reporting.
Education
Bachelor Of Business Administration - Finance
Cape Breton University
Canada07.2019
Bachelor Of Business Administration - Finance
Canadian International College
Egypt07.2019
Skills
- Adaptive thinking
- Audit preparation
- Team Player
- Problem-Solving
- Time Management
- Reliable and Responsible
- Attention to Detail
- Multitasking
- Excellent Communication
- Computer Skills
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Team building
- Keen observer
Accomplishments
Model of Egyptian Stock Exchange (Summer 2016- Summer 2018)
• Participated as a member for 2 years in MESE Club
Service Scout Leader (2015 - Present)
• Teach the kids through games and small stories
• With the leader coaches, coordinate Fast Start training for new adult leaders
• Help the Cubmaster plan and arrange for outdoor activities
• Arrange for property, fire, and tour permits when required
• Locate new picnic areas
• Arrange for safe transportation when needed
• Plan first aid for emergencies
• Help the Webelos den leaders plan Webelos overnighters
• Help arrange for equipment, as needed
Skills
Certification
Certified Treasury Professional (CTP) (in progress)
Association for Financial Professionals
Expected date of completion: December 2024
Languages
Arabic
English
French
Timeline
Credit Facility Monitoring Control
Citibank Egypt
03.2022 - Current
Account Opening and Maintenance Officer
Citibank
02.2020 - 03.2022
Customer Relations Manager - Internship
Mercedes-Benz
07.2018 - 07.2018
Digital Marketing Intern
Ergasti Digital Marketing Company
07.2017 - 07.2017
Human Resources Intern
Amoun Pharmaceutical Company
07.2016 - 07.2016
Accounting Intern
Amoun Pharmaceutical Company
07.2016 - 07.2016
Bachelor Of Business Administration - Finance
Cape Breton University
Bachelor Of Business Administration - Finance
Canadian International College
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