Marina Maher Milad
Giza ,Egypt
Summary
Seeking a challenging position in a reputable bank where my academic background and interpersonal skills are well developed and utilized.
Overview
2
2
Languages
5
5
years of post-secondary education
4
4
years of professional experience
Work History
International Payments Officer
Attijariwafa - Bank Egypt
Cairo, Egypt
01.2020 - Current
- Operator for large corporate) - Mainly to execute any job within payment operations responsible for processing any of payments products (either clearing or internal payments).
- Understand the process step being worked upon.
- Able to use the correct tools and systems to do job effectively and efficiently.
- Responsible to make all customers transfer whether swift or internal transfer.
- Foreign CHQs collector (receiving & screening & opening & signature verification and settlement ) - Responsible to pay and make inquiries for taxes & customs & social insurance and citizen through E-finance system.
Customer Service Officer - Call Center
Attijariwafa - Bank Egypt
Cairo , Egypt
08.2017 - 01.2020
- Executed financial transactions according to bank policies and procedures.
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- -Assessed needs of customers, suggesting products and services accordingly.
- Researched and resolved service-related problems.
- Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department.
- Reviewed and verified transactions to ensure proper processing according to established quality standards.
- Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.
- Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures, achieving 100% compliance on 3 annual audits.
- Serving as first point of contact and technical resource for all customer inquiries and issues Managed customer profiles, and processed deposits and loan products submitted via telephone, mail, and internet.
- Joined the rebranding and system migration from Barclays bank to Attijariwafa bank.
- One of my responsibilities during the migration was resolve the customer‘s problems because I was member of escalation team.
Education
Bachelor Degree - Business Administration And Management
Faculty of Commerce - Cairo University
Cairo - Egypt 09.2014 - 05.2019
Skills
Excellent knowledge on Microsoft Office Applications (MS Word, MS Excel, MS PowerPoint)
Excellent communication skills
Experience in working as part of a team and being a team leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Payments Officer
Attijariwafa - Bank Egypt
01.2020 - Current
Customer Service Officer - Call Center
Attijariwafa - Bank Egypt
08.2017 - 01.2020
Bachelor Degree - Business Administration And Management
Faculty of Commerce - Cairo University
09.2014 - 05.2019