Marina Nicola

• Responsible for the IT strategy on one of AXA three main LOBs (Property &Casualty ).
• Perform Business Process Management& conduct Gap Analysis workshops to identify the potential opportunities for business process improvements& frame the IT needs
• Solution design for transversal modules across all AXA systems( Reinsurance, Claims, Payment Gateway,...etc)
• Responsible for gathering business requirements through a variety of techniques (workshops, interviews, document analysis).
• Responsible for supplier selection& management& during the business analysis, development and testing phases, ensuring the compliance of the supplier with the technical specs, scope and requirements defined by AXA team, ensuring their commitment as well as quality of deliverables.
• Manage the engagement and delivery commitments of the project stakeholders across the whole project life cycle.

Key Achievements

• Payment Gateway
• Property& Casualty full fledged management system

• Perform Strategic analysis to identify business needs and solutions within the context of the overall direction of a company.
• Work with business units to identify and frame their IT needs and translate Business requirements into implementable solutions.
• Lead business requirement gathering & Gap Analysis workshops with business units to design solutions for identified gaps.
• Responsible for gathering business requirements through a variety of techniques (workshops, interviews, document analysis).
• Model and document business requirements and functional specifications using different modelling techniques (Use cases, DFD, prototypes,…etc.).
• Perform Business Process Management, analyze business process issues & identify the potential opportunities and parameters for business process improvements.
• Exploring the potential solutions, managing vendor selection, implementation & validation of the solution features.

Key Achievements

• Customer& Credit Digitization: Process redesign for the overall credit process across the bank since the origination till disbursement& automating the whole process to cut the overall timeline & efficiently manage the bank resources
• Data Warehouse
• Activity Based Costing and Budget Planning

Deliver business analyst practitioner courses.

• Serve as a subject matter expert (SME) for course development and client customized training.
• Impart BA knowledge and skills to address trainee needs & mentor trainees.

• Act as a central advisory point for technical expertise and guide market segments on the feasibility of the required concepts.
• Lead the feasibility assessment, design optimum business/technical solutions for new products /services with the most efficient commercial approaches from the customer /operator standpoints.
• Explore and introduce new features, technology enablers that would pave the way for the future marketing propositions.
• Engage with suppliers, Orange group to explore newly introduced technologies, products/services.

Key Achievements

• Orange Portfolio Revamp
• 4G Program

• Feasibility assessment& solution analysis of new telecom products (voice and data)
• Manage projects for new products and services, conduct workshops& coordinate with the project's stakeholders across all departments (Marketing, Finance and Customer Service), the vendor and the technical operations team.
• Oversee responsibility of new products and services, starting from designing the solution, development, planning for technical acceptances and launch preparations.
• Responsible for Voice/Data charging of 35 Million customer.

Key Achievements

• Mobile Broadband Charging swap to Ericsson
• Company rebranding ( Mobinil to Orange)

• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.