MARIO Keddis

Work History

Senior Field Service Engineer

Heinrich Company

11.2020 - Current

Scheduled service calls according to customer location and urgency of need.
Maintained tools and equipment, parts inventory, and library of machine manuals.
Updated and maintained assigned machines per manufacturer specifications.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
Conducted extensive product testing prior to deployment, ensuring optimal performance upon installation at client sites.
Optimized service procedures through regular review of field data, identifying trends and adjusting methods accordingly.
Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
Developed strong relationships with suppliers and vendors, negotiating favorable terms for the procurement of essential parts and equipment.
Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.

Planning and Sales Administration Coordinator

Ghabbour Auto

03.2019 - 10.2020

Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
Monitored facility maintenance requests ensuring prompt response and completion by building management or designated contractors.
Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
Assisted in the development of departmental budgets by tracking expenditures and providing detailed reports to management.
Maximized executive productivity through proactive management of travel arrangements, itineraries, expense reporting, correspondence draftingediting.
Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Field Service Engineer

Heinrich Company

11.2016 - 03.2019

Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
Delivered technical support to enhance operational efficiencies in hydraulic, mechanical, and electrical systems.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Evaluated equipment functionality and showcased operational procedures to customers.

Foreign Procurement Engineer

SMG Porsche Egypt

02.2016 - 11.2016

Minimized lead times through effective supplier collaboration.
Implemented vendor management system to monitor supplier performance.
Enhanced accuracy in raw material deliveries.
Utilized data analytics tools to evaluate vendor selection criteria including price competitiveness, reliability, and historical performance.
Optimized inventory levels by analyzing usage patterns and forecasting future demand accurately.
Provided Requests for Information (RFIs) to potential suppliers for quotations on desired requirements.
Performed quality checks to maintain superior standards in materials sourcing.

Summary

Overview

Work History

Senior Field Service Engineer

Planning and Sales Administration Coordinator

Field Service Engineer

Foreign Procurement Engineer

Education

Diploma - Embedded Systems

Diploma - Automation Control

Bachelor - Mechatronics & Robotics Engineering

Skills

Certification

Timeline

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