MARIO Keddis
Field Service Engineer
Cairo,القاهرة
Summary
Results-driven Field Service Engineer with 9+ years of experience installing, calibrating, and troubleshooting advanced analytical instruments such as Shimadzu AA, UV-Vis, FTIR, ICP, and MALDI systems. Recognized for blending technical expertise with creative problem-solving skills to deliver precise, efficient, and reliable solutions. Expertise in bridging science and service to ensure laboratories in Egypt operate at peak performance while adhering to industry standards. Thrives in dynamic environments, excelling in independent or collaborative settings to empower scientific discovery through innovative solutions.
Overview
9
9
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Senior Field Service Engineer
Heinrich Company
Cairo
11.2020 - Current
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Collaborated with cross-functional teams to identify areas for improvement and develop innovative solutions for complex technical issues.
- Spearheaded internal process improvements that enhanced the overall effectiveness of the field service team's response times and capabilities.
- Enhanced equipment performance by conducting thorough diagnostics and implementing effective repair solutions.
- Conducted extensive product testing prior to deployment, ensuring optimal performance upon installation at client sites.
- Optimized service procedures through regular review of field data, identifying trends and adjusting methods accordingly.
- Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
- Increased client retention through exceptional communication skills, building strong relationships and addressing concerns promptly.
- Facilitated seamless upgrades of existing systems through careful planning, coordination with stakeholders, and minimal disruption to ongoing operations.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Improved customer satisfaction by providing prompt and professional onsite support for critical system malfunctions.
- Reduced equipment downtime by conducting routine maintenance checks and promptly addressing issues as they arose.
- Developed strong relationships with suppliers and vendors, negotiating favorable terms for the procurement of essential parts and equipment.
- Developed comprehensive documentation for each service call, maintaining detailed records to assist with future troubleshooting efforts.
- Streamlined maintenance processes for increased efficiency in providing timely and quality service to clients.
- Implemented preventative maintenance measures, resulting in reduced downtime and increased equipment lifespan.
Planning and Sales Administration Coordinator
Ghabbour Auto
Giza
03.2019 - 10.2020
- Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
- Monitored facility maintenance requests ensuring prompt response and completion by building management or designated contractors.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Supported human resources functions including recruitment efforts, benefits administration, performance evaluations, and employee relations initiatives.
- Assisted in the development of departmental budgets by tracking expenditures and providing detailed reports to management.
- Maximized executive productivity through proactive management of travel arrangements, itineraries, expense reporting, correspondence draftingediting.
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Field Service Engineer
Heinrich Company
Cairo
11.2016 - 03.2019
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Delivered technical support to enhance operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Evaluated equipment functionality and showcased operational procedures to customers.
Foreign Procurement Engineer
SMG Porsche Egypt
Giza
02.2016 - 11.2016
- Minimized lead times through effective supplier collaboration.
- Implemented vendor management system to monitor supplier performance.
- Enhanced accuracy in raw material deliveries.
- Utilized data analytics tools to evaluate vendor selection criteria including price competitiveness, reliability, and historical performance.
- Optimized inventory levels by analyzing usage patterns and forecasting future demand accurately.
- Provided Requests for Information (RFIs) to potential suppliers for quotations on desired requirements.
- Performed quality checks to maintain superior standards in materials sourcing.
Education
Diploma - Embedded Systems
04.2020
Diploma - Automation Control
01.2016
Bachelor - Mechatronics & Robotics Engineering
01.2015
Skills
Client relationship building
Customer support
Hardware installation
Remote support
Performance optimization
Field service management
Advanced troubleshooting
On-site training
Troubleshooting and repair
Computer software repair
Coordinating projects
Team direction
Certification
Shimadzu Training for ICP 7510
Timeline
Shimadzu Training for ICP 7510
12-2024
Shimadzu Certificate of Qualification (GMP/GLP)
03-2021
Senior Field Service Engineer - Heinrich Company
11.2020 - Current
Ghabbour Academy Demand planning
06-2019
Ghabbour Acadmy Negotiation skill
04-2019
Planning and Sales Administration Coordinator - Ghabbour Auto
03.2019 - 10.2020
Field Service Engineer - Heinrich Company
11.2016 - 03.2019
Foreign Procurement Engineer - SMG Porsche Egypt
02.2016 - 11.2016
Amit Learning - Diploma, Embedded Systems
Compu Systems - Diploma, Automation Control
Assuit University - Bachelor, Mechatronics & Robotics Engineering