Mario Shreif Yassa
Ainshams,Egypt
Summary
Passionate Service Advisor with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organized and proactive for responsive support in busy, pressured environments.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Service Advisor
Jac Egypt - El Kasrawy Group
Katameya
03.2022 - 01.2026
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Managed challenging customer situations for resolution and customer retention.
- Delivered excellent customer service by understanding and meeting their requirements.
- Making Body & Paint repair quotations for the Clients and contact with the insurance companies & tracking the vehicle through repair and inspect the vehicle before delivering to the client.
Service Advisor & Workshop Engineer
El-Motaheda Automotive Service
Nasr city
05.2021 - 01.2022
- Diagnosing car issues based on customer description and vehicle condition and translating them to actionable work orders for technicians to complete.
- Guiding the servicing technician to solve the problem.
- Inspects & test drives vehicle on which repairs are performed.
- Working on LAUNCH diagnostic device
Education
Bachelor's degree - Faculty of Engineering, Automotive Department
Helwan University
El Mataria Branch 09.2014 - 07.2020
Secondary School - undefined
Ebn Khaldoun
Ainshams 09.2011 - 07.2014
Skills
- Ambitious
- Team work
- Leadership
- Communication
- Fault diagnosis
- Problem solving
- Microsoft CRM
- AS400
- MS office
- ODIS
- XENTRY
- Autocad
- Solidworks
- LAUNCH diagnostic device
Certification
- Training certificate at Egyptian Automotive & Trading Company EATC
- Training certificate at German Automotive Service GAS
- Training certificate at Ford Auto Jameel
- Training certificate at MAN TRUCKS Kastour.
- Training certificate at Arab Constructors
Languages
Arabic Mother language
English Very good
Interests
Travelling, Reading
Training experience
- From March 2021 to April 2021 Trainee Egyptian Automotive & Trading company Obour Observing the service process in workshop and reception. Working on ODIS diagnostic device. Follow the PDI operation & apply standard and template.
- September 2019 Trainee Auto Jameel Group Obour Observing the service process in workshop and reception.
- September 2019 Trainee German Automotive Service Gesr El-Swez Observing the service process in workshop. Working on XENTRY diagnostic device.
- July 2019 Trainee Egyptian Automotive & Trading Company Obour Observing the service process in workshop and reception. Working on ODIS diagnostic device.
- July 2018 Trainee Man Trucks Kastour Group Obour Observing the service process in workshop. Diesel engines overhaul.
- From July 2017 to August 2017 Trainee Arab Constractors El-Mazalat Diesel engines construction and assembly. Diesel engines working principle.
Additional information
Military status : Exempted
References
References available upon request.
Timeline
Service Advisor
Jac Egypt - El Kasrawy Group
03.2022 - 01.2026
Service Advisor & Workshop Engineer
El-Motaheda Automotive Service
05.2021 - 01.2022
Bachelor's degree - Faculty of Engineering, Automotive Department
Helwan University
09.2014 - 07.2020
Secondary School - undefined
Ebn Khaldoun
09.2011 - 07.2014