Marwa Mohamed Ads
Software Operation Manager, PMP, PMI-ACP
Egypt,Cairo
Summary
Result-orientated Software Operation Manager with 14 Years of experience covering Project and Product Management, Leading high-performing, multi-disciplined, and quality-oriented Agile teams.
Overview
2
2
Languages
7
7
Certifications
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Software Operation Manager
CONNECT Professional Services (CPS)
Cairo, Egypt
10.2009 - Current
- Led teams of software developers, testers, technical support engineers, project managers, product owners and scrum masters to ensure running effective agile process for delivering timely high quality software products for customers.
- Managed and motivated teams to promote collaboration and keep members on-task and productive.
- Interviewed, hired, trained and mentored by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw planning, product development, verification and risks involved in software projects/products.
- Developed detailed product roadmaps using Agile Methodology
- Owned products Strategy, including go-to-market plans, positioning, and messaging
- Planned upcoming releases, defined features, and reviewed KPIs
- Facilitated smooth delivery of all projects/products enhancements and support delivered by team.
- Took control over critical instances and put into place correct escalation and process to manage and resolve issue as soon as possible.
- Handled pro-active discussions with client delivery and account management teams.
- Answered client questions via phone and email to quickly resolve issues and improve service.
- Resolved issues immediately ensuring project deliverables were not negatively impacted.
- Managed all communications between clients, stakeholders and in-house software development team.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Worked closely with Sales Team for products estimations, and producing quotations.
- Presented to customers organizational portfolio.
- Worked closely with Marketing Team for writing all products related marketing materials.
- Evaluated, assessed and recommended software features that would meet project requirements and product vision.
- Participated in Cisco preferred partnership preparation
- Participated in Cisco partners innovation challenge for 2020 till CPS awarded prize of “Special recognition for inclusive future”.
- Participated in applying BSC (Balanced Score Card) for teams.
- Contributed regularly to discussions regarding internal process and system improvements in order to ensure maximum efficiency across company.
- Participated in writing all internal software Business unit processes.
- Developed, maintained and updated information, policies, standards and guidelines.
Software Developer
Raya Information Technology
09.2007 - 10.2009
- Developed Software for both Web and Cisco IP Phones.
- Implemented software solutions at customer's site.
- Responded to open customer's tickets.
- Gathered and defined stakeholders requirements.
- Installed Cisco Unified Call Manager Solutions.
- Troubleshooted Cisco Digital Signage Solution issues.
Education
Bachelor of Science - Information Sciences
Faculty Of Computer And Information Sciences
Ain Shams University 09.2003 - 07.2007
MBA -
German University in Cairo
Egypt 07.2021 - Current
Skills
Product Management
undefinedCertification
PMP: Project Management Professional
Technical Knowhow: Technologies, Tools, Programming Languages
- Agile Scrum Methodology
- CMMI for Development Practices
- DevOps Principles
- Software Engineering principles Mastering
- Cisco IP Phones Applications
- Cisco Unified Communications Manager / Cisco Unified Contact Center Integrations
- Microsoft Active Directory Integrations
- Microsoft SQL Server
- J2SE, J2EE, JMF (Java Media Framework), JTAPI (Java Telephony API), Web Services
- Netbeans / Apache Tomcat
- Jira, Confluence, Bitbucket, SVN and Testlink
Softskills Trainings
- Situational Leadership
- Negotiation and conflict management skills
- Influence and Persuasion
- Self-Awareness
- Stake Holder Management
- Strategy and Innovation
- 7 Habits of Highly Effective People
- Presentation skills
- Effective Communication skills
Timeline
MBA -
German University in Cairo
07.2021 - Current
Software Operation Manager
CONNECT Professional Services (CPS)
10.2009 - Current
Software Developer
Raya Information Technology
09.2007 - 10.2009
Bachelor of Science - Information Sciences
Faculty Of Computer And Information Sciences
09.2003 - 07.2007
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