Marwa Ahmed Abdelgawad
New Cairo
Summary
Detail-oriented and customer-focused banking professional with [10] years of experience in retail and corporate banking. Proven expertise in financial advising, Teller, customer service, and compliance. Adept at building client relationships, identifying financial solutions, and working in fast-paced, target-driven environments. Seeking to contribute to a reputable financial institution with strong values and growth opportunities.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Head of Central Transfers Department
United Bank of Egypt
01.2023 - Current
- Processing Local and International Transfers.
- Clearing and Settlement Operations
- Reconciling daily transfer transactions with core banking systems.
- Assisting branches with technical or procedural issues related to fund transfers.
- Monitoring transaction processing against cut-off times for same-day or next-day settlement.
Customer Service Representative
The United Bank
02.2021 - 01.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Teller
United Bank of Egypt
07.2015 - 01.2021
- Cash Handling
- Verification and Fraud Prevention
- Record Keeping and Balancing
- Promoting Bank Services
Education
Bachelor of Commerce - English Section
Beni Suef University
Skills
- Proficient in Microsoft Word and Excel
- Effective under pressure
- Collaborative team member
Certification
Universal Teller Training
Interests
Drawing
Self-development
Timeline
Head of Central Transfers Department
United Bank of Egypt
01.2023 - Current
Customer Service Representative
The United Bank
02.2021 - 01.2023
Teller
United Bank of Egypt
07.2015 - 01.2021
Bachelor of Commerce - English Section
Beni Suef University
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