Marwa Farouk

• Employed diverse teaching approaches to help students of all abilities understand material.
• Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
• Developed lesson plans and adapted curriculum to meet individual needs of students
• Enhanced overall student success with personalized feedback, constructive criticism, and one-on-one tutoring sessions.
• Developed student comprehension by incorporating visual aids, multimedia presentations, and group activities.
• Designed and developed instructional activities using data from student learning style assessments.
• Increased student participation in class discussions by creating thought-provoking prompts and encouraging diverse perspectives.
• Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
• Made use of available technologies in daily learning, such as Software and Software.

• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Compiled training handbook and related course materials.
• Created and maintained detailed training records and reports for management review.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Produced training manuals, presentations and resources for enhanced learning.
• Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
• Verified training program compliance with applicable laws and regulations.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Built constructive trainer and vendor relationships for successful program delivery.
• Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities.

• Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
• Built local sales and marketing plan for each targeted district within defined territory.
• Followed through with leads to close sales over phone, in office and during external consumer engagements.
• Conducted market research to identify customer needs and preferences.
• Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
• Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
• Identified and developed key operations and influencer relationships within targeted districts.
• Supported implementation of contests, events and other initiatives to build presence and reputation.
• Communicated relevant information to internal and external stakeholders.
• Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
• Participated in skills development initiatives to promote team competence and success.
• Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
• Coordinated with department heads in formulating pricing strategies based on market trends and profitability goals; successfully negotiated contracts ensuring mutual benefit for all parties involved.
• Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
• Enhanced company brand image through the creation of compelling marketing collateral materials such as brochures, case studies, and website content.
• Completed media training for live interviews and other public-facing communication.
• Conducted competitor analysis to identify gaps in the market and developed strategies to capitalize on those opportunities.
• Collaborated with cross-functional teams to develop comprehensive sales plans addressing customer needs and pain points.
• Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
• Organized successful corporate events to showcase products/services while fostering positive relationships with both current clientele and potential prospects.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Stayed current on company offerings and industry trends.
• Met existing customers to review current services and expand sales opportunities.
• Kept detailed records of daily activities through online customer database.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Presented professional image consistent with company's brand values.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Negotiated prices, terms of sales and service agreements.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

- Preparing the annual IATA training courses schedule after discussing the business needs from the Market Research Department and Contract Sales Department at ETA.

- Handle all communications with IATA team worldwide for arranging annual schedule, Preparing annual contract renewal and follow-up on conducting this schedule on time.

- Supervising and handling all internal logistics when conducting any IATA course in Egyptair Training Academy.

• Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders .
• Streamlined check-in procedures for faster service, resulting in reduced wait times for guests.
• Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
• Continuously updated job knowledge through participation in training programs, staying current on industry trends and best practices for optimal performance in the role of Lounge Attendant.
• Collaborated with the management team to implement new policies and procedures that improved overall lounge efficiency.
• Coordinated efforts with catering staff to ensure timely delivery of fresh food items according to guest preferences.
• Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.
• Managed high-volume periods with ease, prioritizing tasks while maintaining a friendly demeanor towards guests.
• Provided valuable feedback to management regarding guest suggestions or concerns, helping drive continuous improvement efforts within the lounge operation.
• Increased guest loyalty by promptly attending to their needs and personalizing their experiences.
• Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
• Provided support during special events in the lounge, helping create memorable experiences for attendees.
• Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
• Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
• Monitored access control systems for adherence to security protocols while allowing authorized guests entry into the lounge.
• Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
• Completed daily side work and opening and closing duties without fail.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Opened and closed seating sections according to volume of guests.
• Answered phone calls to take orders, give information and document reservations.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Promoted business loyalty by fostering positive customer relationships.
• Backed up servers by checking on tables and retrieving items for guests.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Advised customers about special offerings and menu items to help drive sales.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Seated patrons based on guest preferences and seating availability.
• Provided patrons with estimated waiting times during peak service hours.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Maintained balanced cash drawer with correct money values and accurate documentation.

• Maintained databases and contact lists to keep important contact information accurate and up to date.
• Monitored and directed incoming mail and prepared outgoing mail.
• Collaborated in timely processing of billing and accounts receivables.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Prepared detailed documents and reports in adherence administrative processes.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Assisted management with special projects to complete all tasks by deadlines.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.
• Streamlined office operations by implementing efficient administrative processes and procedures.
• Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
• Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
• Maintained office calendars to track important dates and deadlines.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
• Created and maintained detailed records of office expenses to accurately predict future budget requirements.
• Developed and implemented organizational systems to streamline daily operations.
• Implemented innovative solutions to overcome common workflow challenges faced by the administrative team.
• Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
• Collaborated with cross-functional teams to achieve project objectives within tight timelines.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Kept high average of performance evaluations.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Filling all products complaints , recalls and report the new product complaint to HCC officer.
• Helping in the registration process by preparing the technical files for new products' registration and help the regulatory team with their filling system .
• Check the products' FDA and CE certificates status for renewal .
• Preparing clearance files for registration process.
• Supply the sales departments with any requested documents/ certificates for their tenders.
• Keep all certificates and registration notifications updated for registration process.
• Make all necessary communications with our distribufor registration purposes.
• Supporting company franchises with any administrative information Inc. finance , supply chain and HR department .
• Direct assistance to the Regulatory Affairs Franchise Director with all her day to day requests Inc. flight bookings, visa issuance, hotel accommodations , preparing local and international events and meetings , registering medical conferences and arranging business courses , arrange her business calls , business lunch or coffee breaks .
• Assist the Regulatory Affairs team with all their office and outdoor requests and all related department requests .
• Trace all the approval requests and facilities our relation with our customers.
• Organizing and managing our customers' local and international events and conferences Inc. their registration process , meetings, tickets' booking and accommodations and other related tasks.

• Maintained databases and contact lists to keep important contact information accurate and up to date.
• Collaborated in timely processing of billing and accounts receivables.
• Monitored and directed incoming mail and prepared outgoing mail.
• Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
• Maintained a well-organized filing system to ensure easy access to important records and documents.
• Assisted management with special projects to complete all tasks by deadlines.
• Coordinated and scheduled meetings and appointments to keep organization running smoothly.
• Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
• Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
• Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Enhanced communication between departments with timely and accurate preparation of reports and documents.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
• Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
• Created presentations and other materials to support organizational activities.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Maintained confidentiality of information regarding clients and company.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.