Marwa Lotfi
New Cairo
Summary
Strategic academic leader specialising in academic integrity, with expertise in designing policies and leading institutional processes. Developed structured and scalable solutions to enhance governance and student learning. Collaborated across departments to foster a culture of accountability and trust.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Instructor
American University in Cairo
09.2021 - Current
- Teach professional courses in Contemporary Management, Strategic Management, and Project Management at the American University in Cairo.
- Co-taught Blended Learning and Assessment courses in the Education Leadership graduate program.
- Manage classroom dynamics to foster a safe and inclusive learning environment for all participants.
- Tutor students in one-to-one and small group sessions, enhancing individual learning progress.
- Instruct students using innovative techniques and lectures, enabling learners to overcome specific challenges.
Academic Integrity Office Director
American University in Cairo
08.2018 - Current
- Lead the strategic direction and daily operations of the Academic Integrity Office, including budget management and staff supervision.
- Collaborate with campus stakeholders and the Council on Academic Integrity to promote a culture of integrity and enhance awareness.
- Oversee adjudication processes to ensure fair resolution of academic misconduct cases.
- Develop and implement educational programs related to academic integrity.
Case Manager
American University in Cairo
01.2017 - 08.2018
- Managed the full academic integrity case process from intake to resolution, including administrative hearings and committee logistics.
- Maintained confidential case records and ensured student sanction compliance.
- Supported awareness initiatives, training sessions, and orientation for faculty, staff, and committee members.
Senior Admin Assistant
American University in Cairo
03.2016 - 01.2017
- Provided administrative and academic support for faculty and student programs.
- Managed communications, courses scheduling, and office operations.
- Worked on several projects to optimize office policies and procedures.
Operations Manager
Vodafone International Services
01.2014 - 01.2015
- Led the non-voice department and managed German customer relations.
- Supervised team leads to meet client KPIs and ensured continuous team development.
- Oversaw commercial operations including contract negotiation, budgeting, and monthly business reviews.
- Coordinated with internal departments to align business goals and improve performance.
- Enhanced recruitment strategies to reduce attrition and improve the company's brand image.
Operations Manager
Orange Business Services
01.2005 - 01.2014
- Oversaw recruitment & selection, payroll, performance evaluations, and escalation management for German teams.
- Monitored KPIs, managed Service Improvement Plans, and supervised team leaders to ensure service quality and ultimate customer satisfaction.
- Led onboarding for new services and applied Lean methodologies across teams.
Marketing Expert
Telecom Egypt
01.2004 - 01.2005
- Worked with market experts to tailor technical solutions and introduced innovative communication technologies to meet client needs.
- Acted as the main liaison between clients and technical teams, promoting efficient and modern business communication systems.
- Managed relationships with major corporate clients, ensuring high levels of customer satisfaction.
Supervisor Engineer
Siemens
01.1999 - 01.2002
- Managed technical support and ensured up-to-date knowledge of mobile phone technologies.
- Supervised the mobile customer care center and technical help desk operations.
- Provided guidance on emerging technologies to enhance service efficiency and customer satisfaction.
Education
M.A. - Education Leadership
American University in Cairo
01-2020
MBA - Project Management
Arab Academy of Science, Technology and Maritime Transport
01-2016
B.Sc. - Electronics & Communication Engineering
Ain Shams University
01-1999
High School -
The German School in Cairo (DEO)
01-1994
Skills
- Project Management
- Coordination
- Problem-Solving
- Communication
- Stakeholder Engagement
- Time Management
- Agility
- Multitasking
- Initiative
- Leadership
- Creativity
- Customer Service
Languages
Arabic
First Language
English
Proficient
C2
German
Advanced
C1
Certification
- Professional Certified Trainer - AUC
- PMP Training (Not Certified)
- Leadership & Presentation Skills – IBM
- CCNA Certified - Cisco
Timeline
Instructor
American University in Cairo
09.2021 - Current
Academic Integrity Office Director
American University in Cairo
08.2018 - Current
Case Manager
American University in Cairo
01.2017 - 08.2018
Senior Admin Assistant
American University in Cairo
03.2016 - 01.2017
Operations Manager
Vodafone International Services
01.2014 - 01.2015
Operations Manager
Orange Business Services
01.2005 - 01.2014
Marketing Expert
Telecom Egypt
01.2004 - 01.2005
Supervisor Engineer
Siemens
01.1999 - 01.2002
M.A. - Education Leadership
American University in Cairo
MBA - Project Management
Arab Academy of Science, Technology and Maritime Transport
B.Sc. - Electronics & Communication Engineering
Ain Shams University
High School -
The German School in Cairo (DEO)