Marwa Mohamed Omar
Banker
Sarabyum, Ismailia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Customer Service Representative
Agricultural Bank Of Egypt
2022.10 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Managed time efficiently in order to complete all tasks within deadlines.
Representative
Social affairs organization
2019.10 - 9 2020
- Handling applications data for solidarity and dignity
- Handling insurance declarations for solidarity and dignity applicants
- Setting up social researches for citizens.
Junior accountant
Mohamed Bakr accounting office
2019.06 - 2020.02
- Preparing daily restriction reports for the accounting operations
- Handling the documents of payments process for the suppliers
- Preparing tax returns reports
- Extraction of the daily reports from system programs.
Education
Bachelor of Commerce - English Section - Accounting
Suez Canal University
Ismailia, Egypt06.2019
Skills
Time Management
Sales proficiency
Excellent Communication
Multitasking
Active Listening
Customer service orientation
Excellent computer skills
Certification
Banking Financial Services Industry
Timeline
Customer Service Representative
Agricultural Bank Of Egypt
2022.10 - Current
Representative
Social affairs organization
2019.10 - 9 2020
Junior accountant
Mohamed Bakr accounting office
2019.06 - 2020.02
Bachelor of Commerce - English Section - Accounting
Suez Canal University