Marwa S. Abady
Coordination & Facilitation Manager | HR Leadership| ITOT | ICF Relationship Coaching| Psychological Disorders Specialist |ENNEAGRAM Instructor
New Cairo
Summary
Dynamic Psychological Disorders Specialist at the American Board of Sport Psychology, adept at enhancing customer satisfaction through proactive problem-solving and innovative training programs. Skilled in talent acquisition and emotional intelligence, I championed software adoption that streamlined workflows, resulting in improved employee retention and
performance.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Skilled Special personality types ist focused on maximizing success through effective use of coaching, and awareness of personality types abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
2026
2026
years of professional experience
Work History
Psychological Disorders Specialist
American Board of Sport Psychology
08.2025 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments For 18 years.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance 500 hours of training for different groups
- Enhanced customer satisfaction with timely and accurate issue resolution 200 hours of calls.
Trainer Resource Person ITOT
Egyptian Board Academy
2025 - Current
- Boosted client satisfaction levels through the delivery of high-quality, relevant training that addressed their unique challenges and objectives.
- Optimized resource allocation by identifying opportunities for cost savings without compromising the quality of delivered training services.
- Increased retention rates by utilizing engaging instructional techniques that catered to various learning styles among participants.
- Facilitated cross-functional teamwork during workshop exercises, fostering a collaborative environment conducive to effective problem solving.
- Achieved measurable improvements in participant performance by implementing targeted interventions and support mechanisms throughout the training process.
- Streamlined onboarding processes by creating efficient orientation materials, reducing the time required for new hires to become productive team members.
- Collaborated with subject matter experts to develop accurate, up-to-date content for specialized training modules.
- Conducted comprehensive training sessions, covering essential topics and ensuring thorough understanding of concepts.
- Assisted management in refining training programs for increased employee productivity and skill development.
- Enhanced training effectiveness by incorporating multimedia presentations and real-world examples into workshops.
- Contributed to the development of a comprehensive knowledge management system, streamlining access to essential resources and information for all staff members.
- Advised clients on best practices for employee training and development, providing customized recommendations based on their unique needs and objectives.
- Elevated employee morale through effective communication strategies that fostered a positive work environment during challenging times or major transitions within the company100 hours to earn and satisfy 300 employee .
ICF Relationship Life Coach
ICF
2024 - Current
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Helped clients build life management and coping skills to handle daily needs and specific stressors 100 hours to earn and satisfy 300 clients .
- Connected clients with available resources to improve plan success.
Coordination & Facilitation Manager| HR Leadership
Petromaint - Alexandria Petroleum Maintenance
2001 - Current
- Collaborated with IT professionals to ensure seamless integration between various software platforms used in daily operations.
- Conducted thorough assessments of monitoring systems, identifying areas for improvement and cost savings opportunities.
- Developed streamlined reporting methods for enhanced decision-making and strategic planning.
- Improved monitoring processes by implementing advanced data analysis techniques and tools.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Provided technical support to team members, ensuring swift resolution of complex issues.
- Collaborated with stakeholders to identify potential risks and develop mitigation strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention100 hours to earn and satisfy 300 employee .
Education
MBA - Business Management
Arab Academy For Management, Banking And Financial Sciences
Cairo, Egypt 04.2001 -
Skills
Talent Acquisition , End-to-End Recruitment , Candidate Screening , Interviewing & Selection , Competency-Based Interviews , Job Description Development , Employer Branding
Timeline
Psychological Disorders Specialist
American Board of Sport Psychology
08.2025 - Current
MBA - Business Management
Arab Academy For Management, Banking And Financial Sciences
04.2001 -
Trainer Resource Person ITOT
Egyptian Board Academy
2025 - Current
ICF Relationship Life Coach
ICF
2024 - Current
Coordination & Facilitation Manager| HR Leadership
Petromaint - Alexandria Petroleum Maintenance
2001 - Current