Marwan Ashraf
Customer Service Representive
Alexandria
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
01.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Travel Agent
Xceed
10.2022 - 01.2023
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Educated clients on travel documentation and vaccination requirements, ensuring smooth and hassle-free travel experiences.
Sales Agent
Town Team
07.2021 - 08.2022
- Helping in VM and the styling
- Helping customer on site
- Coaching new hires and outliers.
Sales Agent
Tomato Stores
03.2020 - 05.2021
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Helping customer inside on site
Education
Bachelor's Degree in Italian Language - Italian
Gamal Abl Il Nasser
Alexandria, Egypt 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call management
Data entry
Team collaboration
Live chat support
Team development
Timeline
Customer Service Representative
Teleperformance
01.2023 - Current
Travel Agent
Xceed
10.2022 - 01.2023
Sales Agent
Town Team
07.2021 - 08.2022
Sales Agent
Tomato Stores
03.2020 - 05.2021
Bachelor's Degree in Italian Language - Italian
Gamal Abl Il Nasser
04.2001 -
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