Marwan Hashim
Dubai
Summary
Developed key skills in fast-paced, client-focused sales environment, including relationship building and strategic planning. Excels in identifying customer needs and creating tailored solutions, with talent for persuasive communication. Seeking to transition into new field, bringing valuable transferrable skills and commitment to achieving success.
Overview
4
4
years of professional experience
Work History
Sales Officer
Bold Routes
05.2024 - Current
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about high end properties.
Customer Service Representative
Vodafone UK
02.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Social Media Specialist
The Arabian Council for Social Responsibility
09.2020 - 01.2023
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Education
Bachelor of Science - Political Science And Economics
Future University in Egypt
Cairo, Egypt09.2022
High School Diploma -
St. Fatima Language School
06.2017
Skills
- Sales planning
- Relationship building
- Effective negotiation
- Customer service
- Active listening
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Limited Working
Extra-Curricular Activities
Enactus Future University in Egypt, 10/01/18, 01/01/20, Vice-Head of the Marketing and Logistics Committee Vintage Club, Future University in Egypt, 10/01/18, 01/01/20, Member
Personal Information
Date of Birth: 06/16/99
Conferences Trainings Volunteering
- The Second Edition of the Arab Women's Day Forum for Social Responsibility, 03/01/21, Cairo, Egypt, Member of the Organizing Committee
- The International Volunteers Day - UN Volunteers at FUE, 05/01/19, Cairo, Egypt, Member of the Organizing Committee
- PLAN International Egypt's Conference, 07/01/18, Cairo, Egypt, Member of the Organizing Committee
- Al Hayat Foundation, 06/01/18, 07/01/18, Volunteer
Timeline
Sales Officer
Bold Routes
05.2024 - Current
Customer Service Representative
Vodafone UK
02.2022 - 02.2024
Social Media Specialist
The Arabian Council for Social Responsibility
09.2020 - 01.2023
Bachelor of Science - Political Science And Economics
Future University in Egypt
High School Diploma -
St. Fatima Language School
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