Summary
Overview
Work History
Education
Skills
Timeline
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Marwan Houta

Marwan Houta

Cairo,C

Summary

A highly motivated and experienced air freight professional with a proven track record in managing and optimizing logistics operations. Possessing in-depth knowledge of the air freight industry.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Cargo Agent ( Import Team )

CACC CARGOLINX
02.2024 - Current
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Reduced errors in cargo handling through diligent inspection and verification of shipment details.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
  • Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
  • Examined cargo and freight shipments to check goods' condition.

Customer Service Representative

Majorel Egypt
03.2022 - 09.2023
  • Bilingual customer support helped me managing between my known languages and to improve both French and English as well.
  • Resolved product or service problems, handled customer complaints and followed these up to ensure efficient, effective resolution.
  • Employed active listening and analysis to develop strong understanding of customer needs.
  • Liaised with suppliers and delivery drivers to investigate order status and promptly resolve customer enquiries.
  • Contributed to projects improving customer service strategy and process efficiency.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

HR. Recruiter

Elite recruitment
10.2021 - 02.2022
  • Properly screened candidates by reviewing resumes, applications and performing thorough screenings.
  • Managed sourcing, screening, interviewing and placing of candidates.
  • Effectively communicated company values and mission throughout the interview process.
  • Attended recruiting events and industry conferences to build relationships and source candidates.
  • Created candidate shortlists, presenting well-suited options to clients based on application reviews, interviews and tests.
  • Gained strong job market understanding through company and industry research.
  • Offered pay rate and career progression advice to clients.
  • Attracted new clients through networking, business development andmarketing techniques.

Air Freight Operations Officer

Rock-it transport services
03.2021 - 09.2021
  • Manage day by day the operations of the air import flights.
  • Review and entry of the MAWB and HAWB of the shipment.
  • Filing and compartmentalizing the HAWB, MAWB and other shipment documents.
  • Following up with the shipper, consignee and the courier.
  • Logging travel time for robust recordkeeping.
  • Preparing official work-related reports for management use.
  • Taking bookings and reservations for transport.
  • Documenting loading and unloading activities for tracking purposes.

Trainee In The Financial Department

Air Cairo
12.2020 - 03.2021
  • Manage the day-to-day operations in the financial department.
  • Review, enter & maintain invoices received accurately & in a timelymanner.
  • Responsible for the data entry and archiving of the travel reports received daily.
  • Review and compare the actual & received prices of the airplane utilities.
  • Follow all relevant department policies, procedures, standard operating procedure, and instructions so that work is carried out in a controlled and consistent manner.

Education

Masters in Digital Marketing & Business -

Max Business school

Bachelor Degree in Business Administration - English section - undefined

Arab Academy for science, Technology and Maritime Transport
Cairo, Egypt

Accounting and financial management - College of management and technology - undefined

English

Conversational French - undefined

Skills

WELL-DISCIPLINE INDIVIDUAL

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Timeline

Cargo Agent ( Import Team )

CACC CARGOLINX
02.2024 - Current

Customer Service Representative

Majorel Egypt
03.2022 - 09.2023

HR. Recruiter

Elite recruitment
10.2021 - 02.2022

Air Freight Operations Officer

Rock-it transport services
03.2021 - 09.2021

Trainee In The Financial Department

Air Cairo
12.2020 - 03.2021

Masters in Digital Marketing & Business -

Max Business school

Bachelor Degree in Business Administration - English section - undefined

Arab Academy for science, Technology and Maritime Transport

Accounting and financial management - College of management and technology - undefined

English

Conversational French - undefined

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Marwan Houta