Marwan Houta
Cairo,C
Summary
A highly motivated and experienced air freight professional with a proven track record in managing and optimizing logistics operations. Possessing in-depth knowledge of the air freight industry.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Cargo Agent ( Import Team )
CACC CARGOLINX
02.2024 - Current
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Reduced errors in cargo handling through diligent inspection and verification of shipment details.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Supported supervisors with various administrative tasks, contributing to the overall efficiency and organization of the department.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained a high level of accuracy in data entry, ensuring all relevant information was captured in the system.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Examined cargo and freight shipments to check goods' condition.
Customer Service Representative
Majorel Egypt
03.2022 - 09.2023
- Bilingual customer support helped me managing between my known languages and to improve both French and English as well.
- Resolved product or service problems, handled customer complaints and followed these up to ensure efficient, effective resolution.
- Employed active listening and analysis to develop strong understanding of customer needs.
- Liaised with suppliers and delivery drivers to investigate order status and promptly resolve customer enquiries.
- Contributed to projects improving customer service strategy and process efficiency.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
HR. Recruiter
Elite recruitment
10.2021 - 02.2022
- Properly screened candidates by reviewing resumes, applications and performing thorough screenings.
- Managed sourcing, screening, interviewing and placing of candidates.
- Effectively communicated company values and mission throughout the interview process.
- Attended recruiting events and industry conferences to build relationships and source candidates.
- Created candidate shortlists, presenting well-suited options to clients based on application reviews, interviews and tests.
- Gained strong job market understanding through company and industry research.
- Offered pay rate and career progression advice to clients.
- Attracted new clients through networking, business development andmarketing techniques.
Air Freight Operations Officer
Rock-it transport services
03.2021 - 09.2021
- Manage day by day the operations of the air import flights.
- Review and entry of the MAWB and HAWB of the shipment.
- Filing and compartmentalizing the HAWB, MAWB and other shipment documents.
- Following up with the shipper, consignee and the courier.
- Logging travel time for robust recordkeeping.
- Preparing official work-related reports for management use.
- Taking bookings and reservations for transport.
- Documenting loading and unloading activities for tracking purposes.
Trainee In The Financial Department
Air Cairo
12.2020 - 03.2021
- Manage the day-to-day operations in the financial department.
- Review, enter & maintain invoices received accurately & in a timelymanner.
- Responsible for the data entry and archiving of the travel reports received daily.
- Review and compare the actual & received prices of the airplane utilities.
- Follow all relevant department policies, procedures, standard operating procedure, and instructions so that work is carried out in a controlled and consistent manner.
Education
Masters in Digital Marketing & Business -
Max Business school
Bachelor Degree in Business Administration - English section - undefined
Arab Academy for science, Technology and Maritime Transport
Cairo, EgyptAccounting and financial management - College of management and technology - undefined
English
Conversational French - undefined
Skills
WELL-DISCIPLINE INDIVIDUAL
KNOWLEDGABLE IN CONVERSATION FRENCH AND ENGLISH
DEDICATED TEAM PLAYER
EXCELLENT AT WORD OFFICE APPLICATIONS
EXPERIENCE IN "MAGAYA & HERMS": LOGISTICS MANAGEMENT SOFTWARE SOLUTIONS AND "ORACLE"
WORK UNDER PRESSURE
MULTITASKING
HUMAN RESOURCES
PUBLIC RELATIONS
GOOD TELEPHONE MANNER
CUSTOMER COMPLAINT MANAGEMENT
RELATIONSHIP BUILDING
CUSTOMER RAPPORT BUILDING
CUSTOMER DATA ANALYSIS
FINANCIAL SOFTWARE
MULTILINGUAL
TEAM BUILDING
COMMUNICATION SKILLS
LEADERSHIP
CANDIDATE MAPPING
DIGITAL STRATEGY
SEO ENHANCEMENT AND PRINCIPLES
AFFILIATE MARKETING PARTNERSHIPS
STARTUP MARKETING STRATEGY
MULTITASKING ABILITIES
HIGH INITIATIVE
DANGEROUS GOODS HANDLING
Timeline
Cargo Agent ( Import Team )
CACC CARGOLINX
02.2024 - Current
Customer Service Representative
Majorel Egypt
03.2022 - 09.2023
HR. Recruiter
Elite recruitment
10.2021 - 02.2022
Air Freight Operations Officer
Rock-it transport services
03.2021 - 09.2021
Trainee In The Financial Department
Air Cairo
12.2020 - 03.2021
Masters in Digital Marketing & Business -
Max Business school
Bachelor Degree in Business Administration - English section - undefined
Arab Academy for science, Technology and Maritime Transport
Accounting and financial management - College of management and technology - undefined
English