Zendesk
Marwan Mohamed
Technical Advisor
Faisal
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Tabby
02.2024 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Technician
Cybertron, CLX Gaming
12.2022 - 08.2023
- Assisted customers to solve their technical issues with their Gaming PCs by acknowledging the issues and finding solutions for it.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Customer Support Representative
Vodafone UK
02.2020 - 07.2022
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Education
High School Diploma -
Canadian International College
El-Sheikh Zayed City, Egypt 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Data Entry
Critical Thinking
Live chat support
Software
Timeline
Customer Service Representative
Tabby
02.2024 - 05.2024
Technician
Cybertron, CLX Gaming
12.2022 - 08.2023
Customer Support Representative
Vodafone UK
02.2020 - 07.2022
High School Diploma -
Canadian International College
04.2001 -
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