Marwan Mohamed
Senior Relationship Manager
Cairo
Summary
Experienced Senior Relationship Manager with a proven track record in the banking industry. Strong negotiation and analytical skills, excelling in driving sales and managing client relationships. Keen eye for identifying opportunities, consistently delivering results and exceeding targets. Adept at building and maintaining strong networks, highly motivated sales professional committed to achieving success in the competitive market.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Relationship Manager
Bank NXT
02.2018 - Current
- Built trust with clients by maintaining confidentiality and handling sensitive information professionally at all times.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Requested customer feedback to drive client satisfaction and retention while quickly remedying issues.
- Collaborated with internal teams to deliver comprehensive wealth management services, maximizing client satisfaction and loyalty.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Developed new banking relationships with business prospects.
Operation Support Coordinator
Commercial International Bank - CIB
11.2013 - 02.2018
- Receive applications from customers related to L/Gs, L/Cs, IDCs, money transfer, etc. And ensure all the application data is fulfilled, the required documents are obtained, and deliver documents to customers within the set procedures and regulations.
- Prepare required reports on time and meet target dates for assigned tasks to be delivered on time.
- File and carefully maintain bank data, documents, and forms in an efficient and timely manner, according to the bank's SOPs and manuals.
- Implement the service quality standards to maintain customer satisfaction and attract beneficiaries.
- Establish and maintain effective working relationships with co-workers, supervisors, and colleagues.
- Meet target date for assigned tasks.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Service Representative
Commercial International Bank - CIB
11.2013 - 11.2013
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service, and remedied issues promptly and effectively.
- Ensure that all customer interactions begin with the standard service greeting, strive towards meeting and exceeding customer expectations and requirements in each interaction.
- Maintain and meet the service quality standard that has been set.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
Education
Bachelor in Commerce(English Section) -
Suez Canal University
04.2001 -
MBA - General Studies
Arab Academy For Science, Technology And Maritime
04.2001 -
Skills
Sales management
Customer Engagement
Customer interaction
Portfolio Management
Customer Service
Client Relationship Management
Problem-Solving
Teamwork and Collaboration
Sales Support
Hobbies
Reading
Playing Football
Timeline
Senior Relationship Manager
Bank NXT
02.2018 - Current
Operation Support Coordinator
Commercial International Bank - CIB
11.2013 - 02.2018
Service Representative
Commercial International Bank - CIB
11.2013 - 11.2013
Bachelor in Commerce(English Section) -
Suez Canal University
04.2001 -
MBA - General Studies
Arab Academy For Science, Technology And Maritime
04.2001 -
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