Marwan Seifeldin
Cairo
Summary
Dynamic Team Lead with over six years of experience in steering successful Unified Communications change initiatives. Proven expertise in process planning and conflict resolution fosters enhanced team dynamics and process outcomes. Strong communication and collaboration skills ensure seamless execution of change management processes, while a commitment to effective leadership cultivates an organized and efficient work environment. Dedicated to driving innovation and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead of UC Change Implementation Owners
Orange Business
Cairo
10.2022 - Current
In the role of Team Lead of UC Change Implementation Owners at Orange Business, there is a focus on overseeing the implementation of change initiatives across Unified Communications (UC) platforms. This position involves ensuring that changes align with strategic objectives while managing stakeholder expectations. Collaborating with cross-functional teams is essential to ensure seamless transitions and successful outcomes.
- Successfully led the implementation of significant changes in UC systems, improving operational efficiency and user satisfaction.
- Developed strategic plans that enhanced change request execution and final deliverables, ensuring alignment with company goals.
- I have conducted interviews for candidates for over three years.
- Conducted training sessions to equip team members with the necessary skills for effective change management.
- Utilized strong communication skills to facilitate stakeholder engagement, and manage expectations.
- Implemented feedback mechanisms to continuously improve processes and adapt to evolving process changes.
Senior Change Implementation Owner
Orange Business
Cairo
10.2020 - 10.2022
- Responsible for being the point of contact for customer escalations, along with process management, delivering process enhancements, and communicating with various stakeholders. Including customer service management and expert technical teams.
- Team members' questions and queries. Quality management for ticket handling, including random audits.
- Arrange meetings with shift leaders to discuss day-to-day issues with shift handling.
Change Management Specialist
Orange Business
Cairo
10.2018 - 10.2020
- Implementing Cisco Voice over IP solutions on Cisco Call Manager, Cisco Unity Connection, Webex Control Hub, and automation of internal Orange tools for integrating configurations on CUCM and CUC.
- Configuring VoIP devices for customers: Type of configurations done:
- Jabber softphones (CSFs).
- User Device Profiles (UDPs).
- Cisco IP phones with almost every known type (8XXX and 7XXX series).
- Analog phones (patching and unpatching analog ports).
- Voicemails, including voice announcements.
- Translation patterns (TPs).
- Execution of the change management service requests raised by the customer regarding the unified communication field (Cisco phone configurations on CUCM and CUC).
- Shift Leader duties for 1.5 years straight.
Education
Bachelor of Science - Electronics And Communication Engineering
Arab Academy For Science And Technology
09-2018
Skills
- Cisco Unified Communication
- Work assignment delegation
- Performance monitoring
- Team leadership
- Customer service management
- Communication
- Adaptability
- Conflict resolution
- Strategic planning
- Stakeholder engagement
- Client communication
Accomplishments
- 5 Change Maker's award from Orange Business for excelling in my roles with proven track of records. This includes outstanding performance in both team leadership along with process enhancements and customer derived satisfaction.
Certification
- Certified ITILV4 foundation
- Certified Scrum Master
- Cisco Certified Network Professional Collaboration (CCNP Collab.)
- Cisco Certified Specialist - Collaboration Core
- Cisco Certified Network Associate (CCNA)
Trainings:
- Becoming a manager internal Orange training (includes workshops)
- PMP course.
- Connect USA (AT&T subcontractor), Virginia, United States
of America (Two weeks Summer Training on: -Optic Fiber troubleshooting using
Optical Time Domain Refractometer (OTDR) testing , Fiber characteristics
(CD, PMD and power loss) and optic fiber Splicing). - National Networking and Planning (NNP) Virginia, United States of America (construction of FTTB (Fiber To The Business) in Virginia, Maryland and
Washington DC Areas).
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Team Lead of UC Change Implementation Owners
Orange Business
10.2022 - Current
Senior Change Implementation Owner
Orange Business
10.2020 - 10.2022
Change Management Specialist
Orange Business
10.2018 - 10.2020
Bachelor of Science - Electronics And Communication Engineering
Arab Academy For Science And Technology
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