Marwan Hatem Abdelaziz

An Account Manager at an SMS provider company specializing in marketing campaigns and electronic bus advertising is responsible for managing client relationships, overseeing SMS marketing campaigns, and coordinating advertising efforts on electronic buses.
Key Responsibilities:
1. Client Relationship Management
• Act as the primary point of contact for clients using SMS marketing and electronic bus advertising services.
• Understand client needs and develop customized marketing strategies.
• Provide regular updates, reports, and performance insights.
2. SMS Marketing Campaigns
• Develop and manage SMS marketing campaigns for clients.
• Ensure compliance with regulations (e.g., GDPR, TCPA).
• Analyze campaign performance and optimize for better engagement and conversion rates.

• Consistently monitored sales performance against defined goals, implementing corrective actions as necessary to stay on track for success.

• Enhanced customer satisfaction by addressing and resolving complex business inquiries in a professional manner.
• Collaborated with cross-functional teams to ensure timely resolution of customer issues and maintain high-quality service standards.
• Delivered informative presentations to potential clients, highlighting the benefits of partnering with our company for their business needs.
• Navigated complex customer accounts, identifying areas where additional support or product offerings could benefit the client''s operations.

• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.