Marwan Morsy
Operations Manager
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet business goals. Passionate about process optimization, team building and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Process Optimization Manager
Nestle
09.2023 - Current
- lead various process improvement projects that increased supply chain efficiency, reducing costs and enhancing customer service.
- Developed and maintained dashboards and reports to track performance indicators, enabling data-driven decision making and driving business growth.
- Fostered cross-functional collaboration between different teams in 15 countries resulting in standardized processes , enhanced risk management and improved communication
Operations Manager
The Dog Café
09.2021 - Current
- Created process manuals to shape organizational culture, optimize procedures for higher efficiency and help company grow towards profitability.
- Led hiring, onboarding and training of 20+ new hires from different departments to fulfill business requirements.
- Analyzed trends and implemented enhancements to refine company's product offerings and maximize customer satisfaction.
Customer Management Supervisor
Nestlé
10.2014 - 02.2017
- Managed regional distributors to ensure operational efficiency.
- Established E-commerce channel in the market successfully.
- Participated in the globally launched Nestlé Business Excellence project in Switzerland.
Graduate Trainee
Nestlé
10.2014 - 10.2015
- Worked in various departments to gain hands-on experience.
- Performed multiple efficiency improvement projects.
Education
Bachelor of Arts - Economics
American University in Cairo
04.2001 -
Skills
Leadership
Critical Thinking
Project planning and development
Cross-functional communications
Relevant Projects
Project Manager and Creative Director of Fotometro, a music marketing platform. Executed various projects from 2017-2021 with media production companies to help market artists within the music industry. Mentored and trained aspiring artists and project managers.
Timeline
Process Optimization Manager
Nestle
09.2023 - Current
Operations Manager
The Dog Café
09.2021 - Current
Customer Management Supervisor
Nestlé
10.2014 - 02.2017
Graduate Trainee
Nestlé
10.2014 - 10.2015
Bachelor of Arts - Economics
American University in Cairo
04.2001 -
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