Mary Ersan Morcos
Cairo,Egypt
Summary
To work as a chief in a prestigious place where I can make use of my talent in preparing the cosiest delicious cuisine.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
13
13
years of professional experience
Work History
Owner & Chief
El Helw lol Helw grouup
01.2020 - Current
- Bakery, pastries, and Egyptian traditional food chief.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Identified new opportunities for growth, expansion, and diversification.
- Volunteer tour guide in explaining the old pharaonic monuments in old Cairo
Customer Service, Supporting Function to the Upper Management, Team Administrator
Centro Global Solutions
01.2012 - 01.2020
- Company Overview: (American Call Centre)
- (American Call Centre)
- Researched and prepared reports required by management or governmental agencies.
- Provided customer service support to external stakeholders of the team, responding to inquiries in a timely manner.
Education
Faculty of Alsun - Spanish and English Languages
University of Ain Shams
Egypt01.2001
Spanish courses
Cervantes Cultural Institute
01.2001
Microsoft Office (Word, Excel, Power Point and Internet Content Creator Course, Content Writing, videos, and reels design on social media, Copywriting)
Skills
- Video content creation
- Creative storytelling
- Problem-solving
- Order prioritization
- Cooking
- Sanitation
- Recipe-based cooking
- Ingredients measuring
- Food photography
- Ingredient knowledge
- Nutrition awareness
- Food storage
- Pastry making
- Special diets
- Food preparation
- Customer service
- Strong attention to safe food handling procedures
Languages
- English, Perfect command
- Spanish, Very good command
- Arabic, Native
Timeline
Owner & Chief
El Helw lol Helw grouup
01.2020 - Current
Customer Service, Supporting Function to the Upper Management, Team Administrator
Centro Global Solutions
01.2012 - 01.2020
Faculty of Alsun - Spanish and English Languages
University of Ain Shams
Spanish courses
Cervantes Cultural Institute
Microsoft Office (Word, Excel, Power Point and Internet Content Creator Course, Content Writing, videos, and reels design on social media, Copywriting)
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