Maryam Aliyu Muhammed
Virtual Assistant | Customer Support Specialist
Cairo
Summary
Sociology graduate with a strong understanding of social dynamics and cultural contexts. Known for delivering exceptional service to clients and adept at managing challenging situations. Excels in navigating complex interpersonal relationships and analyzing societal trends. Passionate about making a positive impact through insightful problem-solving skills.
Overview
7
7
years of professional experience
1
1
Language
Work History
Virtual Personal Administrative Assistant
Technovati Limited
Nigeria, Kaduna
03.2025 - Current
- Reduced workload stress for managers by taking ownership of routine administrative tasks such as calendar management and appointment setting.
- Strengthened working relationships between departments through seamless coordination of interdepartmental projects or meetings.
- Streamlined communication between executives and clients through professional correspondence and timely responses.
- Ensured accurate financial recordkeeping through diligent expense report management and invoice processing.
- Upheld a professional image at all times while representing the company during interactions with clients and stakeholders.
- Enhanced client satisfaction by efficiently managing appointments and schedules.
- Increased productivity by organizing and maintaining electronic filing systems for easy access to important documents.
- Delivered excellent customer service by addressing inquiries promptly, resolving issues professionally.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Outbound Call Center Agent
PBS
Cairo, Cairo Governorate
12.2024 - 02.2025
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Generated leads for the sales team by identifying potential customers through targeted outbound calls.
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
Human Resource Assistant
Technovati Limited
Nigeria, Kaduna
09.2023 - 08.2024
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
National Youth Service Corps
Nigerian Custom Service
Nigeria, Kaduna
10.2021 - 10.2022
- Assisted with daily operations and supported team projects.
- Gained insights by shadowing experienced professionals, learning about project workflows and key processes, enhancing my understanding of office and work dynamic.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
Office Administrator
Triple Seventh Nigeria Limited
Nigeria, Kaduna
11.2020 - 09.2021
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Sales and Customer Service Representative
Amy Agro Allied Industries
Nigeria, Kaduna
01.2018 - 01.2021
- Provided excellent support, resolved complaints, educated clients on products, and conducted follow ups to ensure satisfaction.
- Collected feedback to improve offerings and maintained compliance with company policies.
- Built customer relationships, promoted products / services, negotiated terms and kept detailed records of sales and client interactions.
- Consistently met sales targets and prepared performance reports.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
B.Sc. - Sociology
KADUNA STATE UNIVERSITY (KASU)
Nigeria 09.2016 - 9 2021
Skills
- Fast learner
- Teamwork
- Document management
- Calendar management
- Appointment scheduling
- Research
- Presentation skills
- Time management
- Multitasking
- Personal development
- Professional development
Interests
Traveling & Reading
Volunteering
Skype Id
live:.cid.7fb8c8211895953e
Timeline
Virtual Personal Administrative Assistant
Technovati Limited
03.2025 - Current
Outbound Call Center Agent
PBS
12.2024 - 02.2025
Human Resource Assistant
Technovati Limited
09.2023 - 08.2024
National Youth Service Corps
Nigerian Custom Service
10.2021 - 10.2022
Office Administrator
Triple Seventh Nigeria Limited
11.2020 - 09.2021
Sales and Customer Service Representative
Amy Agro Allied Industries
01.2018 - 01.2021
B.Sc. - Sociology
KADUNA STATE UNIVERSITY (KASU)
09.2016 - 9 2021
Similar Profiles
Akhiym AlfredAkhiym Alfred
A-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractorsA-Class Fitter, Millwright at DAMUS LIMITED,SIS LIMITED,TRINWELD, D. Rampersad and Company Limited and other contractors
Mayank PareekMayank Pareek
Sap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private LimitedSap Hana Module User, Oracle ERP User at Adarsh Marketing, Asian Paints Limited ,Berger Paints India Limited, JSW Paints Private Limited
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited
Mohamed Medhat ElshoubaryMohamed Medhat Elshoubary
Healthcare Consultant at GLGHealthcare Consultant at GLG
Mahmoud Saeed Shabaan EbrahimMahmoud Saeed Shabaan Ebrahim
Lead Quantity Surveyor ( Pre-Contract) at Khatib & Alami –Egypt ( Head Office )Lead Quantity Surveyor ( Pre-Contract) at Khatib & Alami –Egypt ( Head Office )