Maryam Ibrahim Omer
Cairo
Summary
Dedicated and results-driven Customer Service Professional with exceptional customer service orientation and focus on addressing inquiries, resolving issues, and enhancing overall satisfaction. Detail-oriented and adaptable, capable of managing multiple tasks simultaneously. Experienced in sales support and logistics planning. A valuable team player committed to delivering excellence in every aspect of group-related responsibilities.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Sale Support Manager
Flynas Sudan
11.2018 - Current
- Provide guidance, training, and motivation to ensure a high level of performance
- Maintaining detailed records of agencies agreements and communication for future reference
- Addressing and resolving issues related to agencies promptly and efficiently
- Identifying opportunities to help agencies reach their objectives by suggesting additional services
- Worked collaboratively with team members to meet deadlines
- Updated customers and staff on order status through communication via email
- Followed up on all outstanding debt in line with customer portfolio regulations.
- Answered phone calls, received and resolved complaints to increase customer satisfaction.
- Collaborating with the sales team to attract and secure group bookings through effective communication and promotion
- Ensuring all group-related information is accurate and up-to-date in systems and communication
- Efficiently managing multiple group reservations and inquiries simultaneously.
Key Accounts Executive
Flynas Sudan
02.2017 - 11.2018
- Build and maintain strong relationships with key clients.
- Serve as the primary point of contact for key accounts, addressing their needs and concerns.
- Identify opportunities for up selling and cross-selling additional services.
- Work collaboratively with the sales team to expand the scope of services provided to the clients.
- Conduct thorough needs assessments to understand clients' goals and challenges.
- Propose solutions that align with the clients objectives and contribute to their success.
- Address and resolve any issues or concerns raised by key clients.
Counter Sales
Flynas Sudan
02.2013 - 02.2017
- Greet customers in a friendly and professional manner
- Assist customers with inquiries related to ticket prices, availability, and event details
- Process ticket sales accurately and efficiently
- Provide information on different ticket options, discounts, and promotions
- Handle cash, credit card, or other payment methods
- Ensure accurate and secure processing of transactions
- Address customer concerns and resolve issues related to ticketing
- Identify opportunities to upsell premium tickets or additional services
- Promote packages or deals to enhance the customer experience
- Adhere to company policies and procedures
- Ensure compliance with ticketing regulations and laws.
Teaching Assistant
University of Science and Technology
07.2008 - 01.2009
- Assist professors during lectures, labs, or tutorials.
- Facilitate discussions, answer student questions, and provide additional explanations when necessary.
- Assist in grading assignments, exams, and other assessments.
- Assist in preparing instructional materials, presentations, and multimedia resources.
- Assist in administrative tasks related to the course, such as maintaining attendance records.
Education
High Diploma in Business Administration -
Sudan International University
Khartoum Sudan2019
Diploma in Business Administration -
South Asia University
Khartoum Sudan 04.2001 -
Bachelor in Information Technology -
University of Science And Technology
Khartoum Sudan 04.2001 -
Skills
Training & Courses
- Customer Relation Management, (CRM) Course
- Customer Service Management (Satisfaction and Loyalty) Course
- Digital Marketing Course
- Business Analysis Course
- Microsoft Office - Excel
Timeline
Sale Support Manager
Flynas Sudan
11.2018 - Current
Key Accounts Executive
Flynas Sudan
02.2017 - 11.2018
Counter Sales
Flynas Sudan
02.2013 - 02.2017
Teaching Assistant
University of Science and Technology
07.2008 - 01.2009
Diploma in Business Administration -
South Asia University
04.2001 -
Bachelor in Information Technology -
University of Science And Technology
04.2001 -
High Diploma in Business Administration -
Sudan International University
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