MARYAM TAREK AFIFY
Helmiet El Zaitoun
Summary
Multilingual professional with experience in Spanish instruction, translation, and customer service. Strong communication, teamwork, and adaptability skills with a proven ability to work effectively in fast-paced, multicultural environments.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
VXI
Nasr City
09.2024 - Current
- Provided technical assistance to customers, resolving internet, voice, and cable issues.
- Supported billing inquiries, explained charges, and ensured accurate fee calculations.
- Assisted customers with account management, ensuring smooth access and satisfaction.
Spanish Recruiter
VXI
Nasr City
12.2024 - 01.2025
- Conducted interviews for Spanish-speaking candidates in the customer service industry.
Spanish Teacher's Assistant
Cervantes
Dokki
11.2021 - 09.2024
- Assisted Spanish teachers in preparing lesson materials and classroom activities.
- Evaluated student assignments and exams to ensure comprehension and accuracy.
- Provided translation support between Spanish, English, and Arabic when needed.
- Offered feedback and guidance to students to enhance learning outcomes.
Spanish Translator (Internship)
Al-Akhbar Newspaper
Ramses
07.2023 - 08.2023
- Translated Spanish articles into Arabic, maintaining meaning and tone.
- Proofread and edited translations for accuracy and grammar.
- Collaborated with translation team to ensure timely and high-quality output.
Tour Guide (Internship)
Nefrt
Downtown
08.2022 - 09.2022
- Provided engaging tours and cultural insights to international visitors.
- Ensured excellent guest experiences through storytelling and enthusiasm.
- Promoted Egyptian heritage and tourism in an informative manner.
Education
Bachelor of Spanish Language and Literature -
Faculty of Al-Alsun, Ain Shams University
CairoSkills
- Microsoft Office (Word, Excel, PowerPoint)
- Strong communication and active listening
- Problem-solving and adaptability
- Teamwork and leadership
- Time management and multitasking
- Customer service and conflict resolution
Languages
Arabic
First Language
Spanish
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Spanish Recruiter
VXI
12.2024 - 01.2025
Bilingual Customer Service Representative
VXI
09.2024 - Current
Spanish Translator (Internship)
Al-Akhbar Newspaper
07.2023 - 08.2023
Tour Guide (Internship)
Nefrt
08.2022 - 09.2022
Spanish Teacher's Assistant
Cervantes
11.2021 - 09.2024
Bachelor of Spanish Language and Literature -
Faculty of Al-Alsun, Ain Shams University