May Abdelrazek
Cairo,
Summary
As an Executive Assistant at ECG Engineering Consultants Group S.A., I provide high-level administrative support to the Vice Chairman, managing a variety of confidential and sensitive tasks. With over 8 years of experience in this role, I have developed strong skills in office management, calendar organization, correspondence preparation, travel coordination, and meeting logistics. I also have extensive experience in customer service, having worked as a Cabin Crew at Emirates Airline for over 8 years, where I ensured the safety, comfort, and satisfaction of passengers on board. My education in English Language and Literature from Ain Shams University has enhanced my communication and interpersonal skills, enabling me to effectively interact with diverse stakeholders and deliver exceptional service. I am passionate about providing administrative support that enhances the efficiency and productivity of the organization, while maintaining the highest standards of professionalism and discretion.
Overview
23
23
years of professional experience
Work History
Executive Assistant to the Vice Chairman
ECG - Engineering Consultants Group S.A.
02.2021 - Current
- Reporting directly to the Vice Chairman.
- Performing a variety of administrative or executive support tasks that are highly confidential and sensitive.
- Coordinating office management activities.
- Assisting the Vice Chairman with daily administrative duties and completing a broad variety of administrative tasks that include managing an active calendar of appointments; composing and preparing correspondence; arranging complex and detailed travel plans, itineraries and agendas as well as compiling documents for meetings.
- Scheduling and coordinating logistics for meetings, conferences and seminars, and communicating with the general staff Vice Chairman’s behalf and coordinates logistics with high-level meetings both internally and externally.
- Screening incoming mail, phone calls and visitors, and referring to appropriate organization or person, or independently providing written or verbal response.
- Answering inquiries and resolving complaints without requiring supervisor’s attention.
- Investigating and analyzing the issues, researching information and following up to ensure issues are resolved.
- Preparing correspondence, memos, presentations, reports and other related documents.
- Reviewing written materials prepared by others to ensure correct format, procedural, grammatical and typographic accuracy.
- Utilizing a variety of software applications, including word processing spreadsheet, programs, database and presentation software to produce various forms, spreadsheets and documents.
- Taking minutes or notes at meetings.
- Filing and retrieving corporate records, documents, and reports.
First Class Flight Attendant
Emirates Airlines
01.2019 - 12.2020
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to take-off.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeting and serving VIP passengers and loyal customers with fluency in communicating with them in a VIP manner.
- Reassured and comforted passengers during turbulent flights and unavoidable delays/ change of aircrafts.
- Served beverages and food items from refreshment cart and provided information/ recommendations about in-flight offerings to passengers.
- Selling duty-free commercial goods and pursuing sales targets.
- Operated in compliance with all GCAA regulations for complete compliance with safety and security procedures.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place and operational.
- Facilitated regular communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Business Class Flight Attendant
Emirates Airlines
02.2014 - 12.2018
Economy Class Flight Attendant
Emirates Airlines
02.2012 - 01.2014
Executive Secretary to the Vice President - International Operations Division
ECG - Engineering Consultants Group S.A.
01.2011 - 03.2012
- Performing a variety of administrative or executive support tasks that are highly confidential and sensitive.
- Coordinating office management activities.
- Maintaining and managing supervisor’s calendar and appointments. Scheduling and cancelling appointments according to priorities.
- Scheduling and coordinating logistics for meetings, conferences and seminars, and communicating and coordinating with other staff and departments.
- Screening incoming mail, phone calls and visitors, and referring to appropriate organization or person, or independently providing written or verbal response.
- Answering inquiries and resolving complaints without requiring supervisor’s attention.
- Investigating and analyzing the issues, researches information and following up to ensure issues are resolved.
- Maintaining suspense files to assist supervisor and others in following up on replies.
- Preparing correspondence, memos, presentations, reports and other related documents.
- Reviewing written materials prepared by others to ensure correct format, procedural, grammatical and typographic accuracy.
- Utilizing a variety of software applications, including word processing spreadsheet, programs, database and presentation software to produce various forms, spreadsheets and documents.
- Taking minutes or notes at hearings, conferences, and meetings.
First Class Flight Attendant
Emirates Airlines
08.2008 - 03.2010
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to take-off.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitate boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeting and serving VIP passengers and loyal customers with fluency in communicating with them in a VIP manner.
- Reassured and comforted passengers during turbulent flights and unavoidable delays/ change of aircrafts.
- Served beverages and food items from refreshment cart and provided information/ recommendations about in-flight offerings to passengers.
- Selling duty-free commercial goods and pursuing sales targets.
- Operated in compliance with all GCAA regulations for complete compliance with safety and security procedures.
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place and operational.
- Facilitated regular communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Business Class Flight Attendant
Emirates Airlines
02.2007 - 07.2008
Economy Class Flight Attendant
Emirates Airlines
12.2005 - 01.2007
PR Administrative Assistant
Concorde El Salam Hotels Egypt
10.2002 - 12.2005
- Reporting to the Regional Director of PR and Advertising and aiding the implementation of the PR & Advertising strategy.
- Managing diary and meeting schedules of the Regional Director of PR and Advertising.
- Providing full office management support, establishing and maintaining efficient administration, filing and trace systems.
- Preparing presentations and reports, maintaining project costs and administrating invoices as well as PR expenses.
- Responding to media enquiries and information requests.
- Drafting media materials including news releases as required and distributing them.
- Handling media and VIP reservation requests.
- Monitoring, measuring and reporting all media clippings.
- Assisting in the arrangement of PR activities and events including individual press visits, press trips, conferences, meetings & dinners.
- Developing a good knowledge of the PR and Advertising Department responsibilities.
- Tracing and analyzing the contents of ads and press releases from newspapers and magazines on daily basis.
- Following up on press releases delivery to all newspapers & magazines.
- Maintaining and updating the mailing list for the PR and Advertising Department.
Education
Bachelor of Arts - English Language & Literature
Ain Shams University
06-2002
Skills
- Office software expertise
- Scheduling and planning
- Time optimization
- Multi-tasking ability
- Communication proficiency
- Customer care strategies
- Interpersonal effectiveness
- Meeting logistics
- Travel coordination
- Calendar management
- Confidentiality management
- Office management
- Problem solving
- Attention to detail
- Written communication
- Professional correspondence
- Administrative support
- Document filing and retrieval
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Executive Assistant to the Vice Chairman
ECG - Engineering Consultants Group S.A.
02.2021 - Current
First Class Flight Attendant
Emirates Airlines
01.2019 - 12.2020
Business Class Flight Attendant
Emirates Airlines
02.2014 - 12.2018
Economy Class Flight Attendant
Emirates Airlines
02.2012 - 01.2014
Executive Secretary to the Vice President - International Operations Division
ECG - Engineering Consultants Group S.A.
01.2011 - 03.2012
First Class Flight Attendant
Emirates Airlines
08.2008 - 03.2010
Business Class Flight Attendant
Emirates Airlines
02.2007 - 07.2008
Economy Class Flight Attendant
Emirates Airlines
12.2005 - 01.2007
PR Administrative Assistant
Concorde El Salam Hotels Egypt
10.2002 - 12.2005
Bachelor of Arts - English Language & Literature
Ain Shams University
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