Summary
Overview
Work History
Education
Skills
Timeline
Generic

May Ahmed

Quality Assurance Customer Care
Alexandria

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Quality assurance professional prepared for impactful contributions in quality management. Proven track record in identifying and resolving quality issues, ensuring compliance with industry standards, and enhancing process efficiency. Strong focus on team collaboration, flexibility, and achieving measurable results. Skilled in quality auditing, root cause analysis, and continuous improvement initiatives. Reliable and adaptable to evolving project needs.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Quality Assurance Specialist

INTELCIA
09.2024 - Current
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems.
  • Enhanced customer satisfaction by addressing the best practice for call handling and following the company's policies.

Customer Service Representative

INTELCIA
03.2023 - 08.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Subject Matter Expert

UX Centers
05.2021 - 05.2022
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.

Customer Service Representative

UX Centers
05.2020 - 04.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Egyptology

Faculty of Arts, Alexandria University
Alexandria
04.2001 -

Skills

Quality assurance

Quality improvements

Customer service

Microsoft Office

Multi-Tasking

Timeline

Quality Assurance Specialist

INTELCIA
09.2024 - Current

Customer Service Representative

INTELCIA
03.2023 - 08.2024

Subject Matter Expert

UX Centers
05.2021 - 05.2022

Customer Service Representative

UX Centers
05.2020 - 04.2021

Bachelor of Arts - Egyptology

Faculty of Arts, Alexandria University
04.2001 -
May AhmedQuality Assurance Customer Care