Hany Younis
Business Development Representative
Cairo,Cairo
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Outreach Representative
Marketreach Inc.
05.2023 - 12.2023
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Setting appointment for product demo with targeted decision makers.
- Making 10 calls per hour and qualifying 4 leads per hour
Business Development Representative
Flairstech
8 2020 - 1 2023
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Participated in sales training and workshops to amplify skills and leverage productivity.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Oversaw contract negotiations and closings to manage complete sales cycle process.
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products.
- Used social media platforms to reach out to prospective clients and cultivate strong ties.
- Researched new products, market trends and technology to stay abreast with latest updates.
- Developed engaging sales pitches to promote products and services of company.
Seller Support Associate
Amazon UK/Spain
03.2018 - 12.2018
- Met demands of high-volume customer enquiries and exceeded performance targets.
- Remained calm under pressure to handle customer complaints and solve problems.
- Maintained working knowledge of available products and services for enhanced customer service.
- Collected customer data, processing in line with GDPR guidelines.
- Responded to customer emails with accurate, professional replies.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- De-escalated negative correspondence to achieve positive outcome.
- Reviewed submitted complaints and prioritized responses by submission time or other factors.
Customer Service Advisor
Teleperformance UK/US
03.2016 - 02.2018
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Built rapport with customers through courteous and professional communications.
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
- Processed cash and card payments during busy periods, limiting customer wait times.
Customer Service Representative
Vodafone UK
01.2015 - 03.2016
- Addressed customer service enquires quickly and accurately.
- Processed and issued product orders and service upgrades for customers.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
- Maximised customer satisfaction by resolving service issues promptly.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Built rapport with customers through courteous and professional communications.
- Assisted customers with product-related questions, feedback and complaints.
Appointment Setter
Watters International Realty
03.2024 - Current
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Conducted thorough research on each prospect prior to initiating contact in order to deliver tailored pitches that resonated with their unique needs and pain points.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
Certificate of Higher Education - Spanish Language and Translation
Cairo University
CairoSkills
Salesforce CRM
Sales strategy familiarity
Market research expertise
Communication skills
Problem-solving
Customer needs analysis
Active listening
Remote teamwork
Telephone enquiries specialist
Lead generation
Call centre experience
Multi-tasking
Call Answering and Routing
CRM Software
Timeline
Appointment Setter
Watters International Realty
03.2024 - Current
Outreach Representative
Marketreach Inc.
05.2023 - 12.2023
Seller Support Associate
Amazon UK/Spain
03.2018 - 12.2018
Customer Service Advisor
Teleperformance UK/US
03.2016 - 02.2018
Customer Service Representative
Vodafone UK
01.2015 - 03.2016
Business Development Representative
Flairstech
8 2020 - 1 2023
Certificate of Higher Education - Spanish Language and Translation
Cairo University
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