MAYADA SALAH RAGAB
Compliance Officer
Alexandria
Summary
Highly adaptable and detail-oriented Operations and Compliance Specialist with over 12 years of experience spanning aviation, regulatory compliance, and remote operations support. Proven track record in managing complex processes, ensuring policy adherence, and driving operational efficiency in dynamic, multicultural environments. Adept at remote collaboration, reporting, and cross-functional coordination across time zones. Recognized for strong communication skills, a proactive work ethic, and the ability to stay composed under pressure. Currently supporting offshore operations for a UAE-based firm from Egypt with a focus on compliance, document control, and administrative excellence.
Overview
18
18
years of professional experience
4015
4015
years of post-secondary education
4
4
Languages
Work History
Operations Support Specialist
Shams Free Zone
Sharjah Media City (Remote)
01.2024 - Current
- Visa & Business Licensing Services
- Generate and process UAE entry and residence visas for investors and employees of companies licensed under SHAMS.
- Liaise with the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) to ensure accurate and timely completion of all visa-related procedures.
- Manage the issuance, renewal, amendment, and cancellation of business licenses for companies registered within Sharjah Media City Free Zone.
- Oversee all operational aspects related to business setup, including application submission, documentation, and regulatory compliance.
- Provide comprehensive support and guidance to clients throughout the company formation and licensing lifecycle.
- Ensure strict compliance with UAE free zone regulations and SHAMS operational standards.
- Maintain detailed records and follow up on all government-related applications and updates.
Compliance Officer
Shams Free Zone
Sharjah, United Arab Emirates
08.2020 - 01.2024
- Company Overview: Sharjah Media City, Sharjah, UAE (Office& Remotely)
- Ensured company policies were implemented and adhered to.
- Conduct preliminary investigations on alerts for suspicious transaction (AML) activity / customer profile (screening) and conclude the alert with proper comments / justification / customer profile.
- Ability to analyze and make appropriate judgment on whether these are considered regular or suspicious.
- Ability to identify any Red Flag for further investigation.
- Monitor and test compliance with laws, rules, regulations and internal controls in accordance with agreed policy and methodology; report and manage any findings or issues, and support management in their identification of appropriate remedial action plans.
- Act as a direct contact point for staff to confidentially raise concerns or when improper or illegal activities are suspected.
- Develop and maintain the Internal Control Framework to ensure adequate monitoring and control measures are implemented, report on any findings and advise on remedial actions to take.
- Ensure local implementation of any country, regional or global projects and programs in conjunction with the relevant regional leads.
- Support and complete local Compliance and AFC Risk Assessments for the company.
- Provide support to due diligence process on business classified as high-risk priority Licenses opening.
- Assist Compliance Manager to develop/ maintain update KYC/AML Policy, as and when required.
- Perform risk assessments, monitoring and surveillance activities, and project management to ensure that the compliance program remains current and aligned with the company-wide Compliance requirements.
- Monitor implementation of the compliance work plan, including regular testing and review of department and company activities.
- Participate in compliance reviews of marketing activities.
- Being a champion of compliance culture.
Customer Service Representative
Dnata, Emirates Group
Dubai, United Arab Emirates
09.2012 - 07.2020
- Company Overview: Dnata , Dubai Airports, Dubai, United Arab Emirates
- Acting as first point of contact for all Dubai airport passengers maintaining upmost levels of professionalism and adherence to strict procedures relating to high levels of security and safety.
- Managing check-in area maintaining cleanliness in line with all company guidelines, handling all calls both internally and externally for flight required procedures.
- Meeting and greeting more than 100 passengers per day, check - in and issuing boarding passes for their flight checking in their baggage making sure it follow safety and security of airport and flight.
- Liaising with trained first aider and airport medical centre if passenger falls ill or have accident and completing all necessary paper work.
- Collaborated with Dubai Airports operations to provide quality control for customer service, production and output across Airport operations.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Monitored security and maintained operational protocols.
- Created new processes and systems for increasing customer service satisfaction.
- Uphold all privacy and security requirements established by airlines regulatory agencies.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service/ Sales Representative
H & M
Dubai, United Arab Emirates
01.2011 - 06.2012
- Company Overview: H&M (Hennes & Mauritz) Dubai, United Arab Emirates
- Created attractive product displays to enhance customer experience and boost sales.
- Collected and processed payments.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Led by example in delivering impeccable service, ensuring attentive, responsive care to best meet customer needs.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Supported Chief Operating Officer with daily operational functions.
- Worked closely with shift supervisor to solve problems and handle customer concerns.
Administrative Assistant
Alex Solution Service Provider for CitiBank
Alexandria, Egypt
01.2010 - 12.2010
- Company Overview: Alexandria, Egypt
- Maintained all office files, both electronic and hard copies.
- Oversaw staff correspondence, record tracking and data communications, resulting in effective automation of office operations.
- Processed and accounted for loans, cheques, promissory notes and other types of financial assistance.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Coordinated meetings with other department managers and served as main liaison for sales staff.
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents.
- Maintained reception area in orderly manner to provide visitors with positive first impression of company.
- Conducted research, compiled and typed statistical reports, synthesised information and provided excellent communication to disseminate information throughout the company.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
Sales Representative
Lagoon Club and Resort
Alexandria, Egypt
01.2009 - 06.2009
- Company Overview: Alexandria, Egypt
- Visited clients on-site to give benefit-orientated sales presentations.
- Monitored market trends to constantly improve Sales knowledge and stay one step ahead in team.
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Responded to telephone and in-person requests for information.
- Set up appointments with potential and current customers to discuss new products and services.
- Submitted and tracked orders.
- Contacted satisfied customers to offer additional services.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Administrative Assistant
American Language Institute
Alexandria, Egypt
01.2008 - 07.2008
- Company Overview: Alexandria, Egypt
- Optimised student educational strategies with clear advice on course choices, progression and career options.
- Conferred with educators to identify current classroom concerns and diversify instructional strategies.
- Handled all media and public relations inquiries.
- Collaborated on strategies to enhance student learning and behaviour alongside parents and teaching staff.
- Maintained reception area in orderly manner to provide visitors with positive first impression of the institution.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Scheduled and confirmed appointments for entire Education team.
- Maintained all office files, both electronic and hard copies.
- Completed, submitted and verified accuracy of paperwork, including students initial assessments, educational plans, books and other required documentation.
Education
Bachelor Degree - Management Information System
Alexandria Academy For Administration & Accounting
Alexandria, ALX01-2009
Secondary And Primary Education -
El Manar Language School
Alexandria, ALX2006
Skills
- Adaptive team player
- Administrative support
- Strong customer service orientation
- Complaint resolution
- Creative problem solving
- Implementing policy and procedure
- Compliance
- Critical thinking
Timeline
Operations Support Specialist
Shams Free Zone
01.2024 - Current
Compliance Officer
Shams Free Zone
08.2020 - 01.2024
Customer Service Representative
Dnata, Emirates Group
09.2012 - 07.2020
Customer Service/ Sales Representative
H & M
01.2011 - 06.2012
Administrative Assistant
Alex Solution Service Provider for CitiBank
01.2010 - 12.2010
Sales Representative
Lagoon Club and Resort
01.2009 - 06.2009
Administrative Assistant
American Language Institute
01.2008 - 07.2008
Bachelor Degree - Management Information System
Alexandria Academy For Administration & Accounting
Secondary And Primary Education -
El Manar Language School