Mayar Mahran Hussein Khalil Ibrahim
Alexandria
Summary
Seeking an opportunity in corporate finance field. Reliable communication skills, both oral and written, with a basic understanding of accounting.
Overview
4
4
years of professional experience
Work History
Telesales Real Estate Agent
Rougeau Realty
07.2024 - Current
- Conducted cold calls to potential clients to advertise real estate services and generate new leads.
- Introduced self and company services to call recipients, establishing initial contact and rapport.
- Identified and qualified potential customers through effective communication and questioning.
Collection Agent and Financial Advisor
HSBC GSC
04.2024 - 05.2024
- Manage a portfolio of delinquent accounts and act as a liaison between clients and debtors
- Negotiate payment plans or settlements with debtors to resolve delinquent accounts
- Record, monitor, and report on all accounts and collections activities
- Ensure compliance with all relevant consumer protection laws and regulations
ASSOCIATE, Customer Service Representative
Sutherland/Cricut
Alexandria, Egypt
12.2020 - 03.2024
- Awarded Employee of the Quarter two consecutive quarters
- Provided exceptional customer service through various channels, including chat, email, and phone, exceeding client requirements and meeting targets
- Resolved customer queries efficiently and ensured their satisfaction
Customer Service Team Lead (SME)
10.2022 - 01.2023
- Built and led a high-performing 12-member customer service team, fostering teamwork and achieving team goals
- Set clear objectives, mentored team members, and monitored performance using a customized assessment tool
- Ensured issues were resolved to satisfaction and the team adhered to targets and action plans
Education
Faculty of commerce - English section
Alexandria University
01.2020
Skills
- Microsoft Office (Word, Excel, Power point, Access Database)
- Communication & Presentation skills
- Technical Writing
- Teamwork capability
- Flexibility
- Adaptability
- Patience and Persistence
- Active Listening
- Self Motivation
Internships
Crédit Agricole Bank, Alexandria, Egypt
Customer Service Intern (September 2018 & October 2019)
- Provided exceptional customer service by assisting clients with their banking needs and inquiries.
- Handled account openings, closings, and maintenance, ensuring accuracy and compliance with bank policies.
- Conducted outreach calls to clients, encouraging them to visit the branch for Know Your Customer (KYC) updates.
Personal Information
- Date of Birth: 01/10/99
- Nationality: Egyptian
Languages
Arabic
English
Timeline
Telesales Real Estate Agent
Rougeau Realty
07.2024 - Current
Collection Agent and Financial Advisor
HSBC GSC
04.2024 - 05.2024
Customer Service Team Lead (SME)
10.2022 - 01.2023
ASSOCIATE, Customer Service Representative
Sutherland/Cricut
12.2020 - 03.2024
Faculty of commerce - English section
Alexandria University