Summary
Overview
Work History
Education
Skills
Internships
Personal Information
Languages
Timeline
Generic
Mayar Mahran Hussein Khalil Ibrahim

Mayar Mahran Hussein Khalil Ibrahim

Alexandria

Summary

Seeking an opportunity in corporate finance field. Reliable communication skills, both oral and written, with a basic understanding of accounting.

Overview

4
4
years of professional experience

Work History

Telesales Real Estate Agent

Rougeau Realty
07.2024 - Current
  • Conducted cold calls to potential clients to advertise real estate services and generate new leads.
  • Introduced self and company services to call recipients, establishing initial contact and rapport.
  • Identified and qualified potential customers through effective communication and questioning.

Collection Agent and Financial Advisor

HSBC GSC
04.2024 - 05.2024
  • Manage a portfolio of delinquent accounts and act as a liaison between clients and debtors
  • Negotiate payment plans or settlements with debtors to resolve delinquent accounts
  • Record, monitor, and report on all accounts and collections activities
  • Ensure compliance with all relevant consumer protection laws and regulations

ASSOCIATE, Customer Service Representative

Sutherland/Cricut
12.2020 - 03.2024
  • Awarded Employee of the Quarter two consecutive quarters
  • Provided exceptional customer service through various channels, including chat, email, and phone, exceeding client requirements and meeting targets
  • Resolved customer queries efficiently and ensured their satisfaction

Customer Service Team Lead (SME)

10.2022 - 01.2023
  • Built and led a high-performing 12-member customer service team, fostering teamwork and achieving team goals
  • Set clear objectives, mentored team members, and monitored performance using a customized assessment tool
  • Ensured issues were resolved to satisfaction and the team adhered to targets and action plans

Education

Faculty of commerce - English section

Alexandria University
01.2020

Skills

  • Microsoft Office (Word, Excel, Power point, Access Database)
  • Communication & Presentation skills
  • Technical Writing
  • Teamwork capability
  • Flexibility
  • Adaptability
  • Patience and Persistence
  • Active Listening
  • Self Motivation

Internships

Crédit Agricole Bank, Alexandria, Egypt

Customer Service Intern (September 2018 & October 2019)


  • Provided exceptional customer service by assisting clients with their banking needs and inquiries.
  • Handled account openings, closings, and maintenance, ensuring accuracy and compliance with bank policies.
  • Conducted outreach calls to clients, encouraging them to visit the branch for Know Your Customer (KYC) updates.

Personal Information

  • Date of Birth: 01/10/99
  • Nationality: Egyptian

Languages

Arabic
English

Timeline

Telesales Real Estate Agent

Rougeau Realty
07.2024 - Current

Collection Agent and Financial Advisor

HSBC GSC
04.2024 - 05.2024

Customer Service Team Lead (SME)

10.2022 - 01.2023

ASSOCIATE, Customer Service Representative

Sutherland/Cricut
12.2020 - 03.2024

Faculty of commerce - English section

Alexandria University

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Mayar Mahran Hussein Khalil Ibrahim