Mayar Mahran Hussein Khalil Ibrahim
Alexandria
Summary
Seeking an opportunity in corporate finance field. Reliable communication skills, both oral and written, with a basic understanding of accounting.
Overview
4
4
years of professional experience
Work History
Telesales Real Estate Agent
Rougeau Realty
07.2024 - Current
- Conducted cold calls to potential clients to advertise real estate services and generate new leads.
- Introduced self and company services to call recipients, establishing initial contact and rapport.
- Identified and qualified potential customers through effective communication and questioning.
Collection Agent and Financial Advisor
HSBC GSC
04.2024 - 05.2024
- Manage a portfolio of delinquent accounts and act as a liaison between clients and debtors
- Negotiate payment plans or settlements with debtors to resolve delinquent accounts
- Record, monitor, and report on all accounts and collections activities
- Ensure compliance with all relevant consumer protection laws and regulations
ASSOCIATE, Customer Service Representative
Sutherland/Cricut
12.2020 - 03.2024
- Awarded Employee of the Quarter two consecutive quarters
- Provided exceptional customer service through various channels, including chat, email, and phone, exceeding client requirements and meeting targets
- Resolved customer queries efficiently and ensured their satisfaction
Customer Service Team Lead (SME)
10.2022 - 01.2023
- Built and led a high-performing 12-member customer service team, fostering teamwork and achieving team goals
- Set clear objectives, mentored team members, and monitored performance using a customized assessment tool
- Ensured issues were resolved to satisfaction and the team adhered to targets and action plans
Education
Faculty of commerce - English section
Alexandria University
01.2020
Skills
- Microsoft Office (Word, Excel, Power point, Access Database)
- Communication & Presentation skills
- Technical Writing
- Teamwork capability
- Flexibility
- Adaptability
- Patience and Persistence
- Active Listening
- Self Motivation
Internships
Crédit Agricole Bank, Alexandria, Egypt
Customer Service Intern (September 2018 & October 2019)
- Provided exceptional customer service by assisting clients with their banking needs and inquiries.
- Handled account openings, closings, and maintenance, ensuring accuracy and compliance with bank policies.
- Conducted outreach calls to clients, encouraging them to visit the branch for Know Your Customer (KYC) updates.
Personal Information
- Date of Birth: 01/10/99
- Nationality: Egyptian
Languages
Arabic
English
Timeline
Telesales Real Estate Agent
Rougeau Realty
07.2024 - Current
Collection Agent and Financial Advisor
HSBC GSC
04.2024 - 05.2024
Customer Service Team Lead (SME)
10.2022 - 01.2023
ASSOCIATE, Customer Service Representative
Sutherland/Cricut
12.2020 - 03.2024
Faculty of commerce - English section
Alexandria University
Similar Profiles
Reece MartinReece Martin
Office Manager at State Farm Cynthia RougeauOffice Manager at State Farm Cynthia Rougeau
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Sons PathoumthongSons Pathoumthong
Acting Principal at Scott M. Brame Middle SchoolActing Principal at Scott M. Brame Middle School
Yasmin Abu AlfaYasmin Abu Alfa
Data Analysis Coordinator at Kaumeya Language SchoolsData Analysis Coordinator at Kaumeya Language Schools