Mayar Niazy Fikry
Account Manager
Cairo
Summary
Sales professional with proven track record in managing client accounts and driving revenue. Known for strong collaboration skills and consistently achieving results in dynamic environments. Expertise in sales strategies, client relationship management, and negotiation.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Account Manager
Sigma Tax Pro
03.2025 - Current
- Client Relationship Management: Cultivated and maintained strong, long-term relationships with a portfolio of over 100 tax professional clients, serving as their primary contact for all software-related inquiries, training, and support needs.
- Revenue Growth & Retention: Achieved a 95% client retention rate by proactively addressing client needs, identifying opportunities for upsell, and ensuring the seamless renewal of software subscriptions.
- Strategic Consultation & Support: Provided expert guidance on Sigma Tax Pro's suite of tax solutions, assisting clients in optimizing their use of the software to improve efficiency and accuracy in their tax preparation services.
- Problem Resolution: Promptly and professionally resolved client issues and escalations, collaborating with technical support and development teams to ensure a high level of customer satisfaction.
Medical Assistant for Allergy and Immunology Clinic
Logical Technology Solutions (LTS)
04.2024 - 03.2025
- Greeted and checked in patients in a timely and professional manner, ensuring a positive first impression and efficient flow of office operations.
- Managed patient scheduling, including appointment bookings, cancellations, and rescheduling, optimizing doctor’s time and minimizing patient wait times.
- Verified insurance information, obtained necessary pre-authorizations, and ensured accuracy of patient records and personal information.
- Answered phone calls, addressed patient inquiries, and directed them to appropriate medical staff for clinical concerns, providing excellent customer service.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated with medical staff to ensure seamless patient care, assisting with follow up appointments and referrals as necessary.
Medical Assistant for Allergy and Immunology Clinic
Logical Technology Solutions (LTS)
04.2024 - 03.2025
- Greeted and checked in patients in a timely and professional manner, ensuring a positive first impression and efficient flow of office operations.
- Managed patient scheduling, including appointment bookings, cancellations, and rescheduling, optimizing doctor’s time and minimizing patient wait times.
- Verified insurance information, obtained necessary pre-authorizations, and ensured accuracy of patient records and personal information.
- Answered phone calls, addressed patient inquiries, and directed them to appropriate medical staff for clinical concerns, providing excellent customer service.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Coordinated with medical staff to ensure seamless patient care, assisting with follow up appointments and referrals as necessary.
Reservation Agent for Holiday Inn and Intercontinental Hotels
Logical Technology Solutions (LTS)
11.2023 - 04.2024
- Managed reservations and guest inquiries for both Holiday Inn and InterContinental properties, providing excellent customer service and ensuring a seamless booking experience.
- Processed individual, group, and corporate bookings via phone, email, and online channels, ensuring accuracy and timeliness.
- Assisted in optimizing room availability and rates by effectively communicating with the revenue management team.
- Handled special requests, VIP guest reservations, and customized experiences to ensure guest expectations were exceeded.
- Provided detailed information regarding hotel amenities, local attractions, and services, helping to enhance the guest experience before arrival. Processed cancellations, modifications, and no-show bookings in accordance with hotel policies.
Guest Survey Associate
Logical Technology Solutions (LTS)
07.2023 - 11.2023
- Customer Relationship & Data Collection: Conducted high-volume guest satisfaction surveys for major hospitality clients (e.g., InterContinental and Holiday Inn), collecting crucial feedback on guest experiences.
- Performance & Sales: Consistently achieved and exceeded targets for survey completion and lead generation, leveraging positive guest feedback to present and convert special vacation offers and deals.
- Problem Resolution: Documented and escalated significant guest issues or negative feedback to management, ensuring timely resolution and maintaining high customer satisfaction.
- Communication & Persuasion: Utilized strong verbal communication and persuasive skills to engage guests, build rapport, and articulate the value of special promotions and loyalty program rewards.
- Process Adherence: Adhered to strict company protocols and scripts while conducting surveys and offering promotions, ensuring a consistent and professional brand experience for every guest.
Customer Care Agent
Concentrix
06.2022 - 07.2023
- Provided customer care service for Amazon US citizens.
Real Estate Cold Caller
Global Tele Agency (GTA)
01.2022 - 05.2022
- Called US clients to ask if they are interested in selling their apartments or their vacant lots.
Sales Associate
British American Tobacco
10.2020 - 11.2021
- Promoting & selling their products in different locations.
Customer Service Agent
Vodafone Ireland
11.2019 - 09.2020
- Worked in the customer care department by providing solutions with the issues they faced with their televisions & home broadband.
Education
Graduated - Journalism And Mass Communication
El-Shorouk Academy
06-2025
Skills
- Skilled in digital tools and technologies
- Proficient internet user
- Experienced with Microsoft Office applications
- Data analytics
Soft skills:
- Good communication skill
- Account management
- Collaborative teamwork
- Account development
- Teamwork and collaboration
- Active listener
- Calm under pressure
Timeline
Account Manager
Sigma Tax Pro
03.2025 - Current
Medical Assistant for Allergy and Immunology Clinic
Logical Technology Solutions (LTS)
04.2024 - 03.2025
Medical Assistant for Allergy and Immunology Clinic
Logical Technology Solutions (LTS)
04.2024 - 03.2025
Reservation Agent for Holiday Inn and Intercontinental Hotels
Logical Technology Solutions (LTS)
11.2023 - 04.2024
Guest Survey Associate
Logical Technology Solutions (LTS)
07.2023 - 11.2023
Customer Care Agent
Concentrix
06.2022 - 07.2023
Real Estate Cold Caller
Global Tele Agency (GTA)
01.2022 - 05.2022
Sales Associate
British American Tobacco
10.2020 - 11.2021
Customer Service Agent
Vodafone Ireland
11.2019 - 09.2020
Graduated - Journalism And Mass Communication
El-Shorouk Academy
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