Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mazen Samir Mohamed Mahmoud

Mazen Samir Mohamed Mahmoud

Cairo

Summary

Motivated and detail-oriented professional with over 4 years of experience in customer service, recruitment, and administrative support. Proven ability to handle high-pressure environments, resolve client issues effectively, and contribute to HR and hiring processes. Skilled in communication, multitasking, and Microsoft Office tools. Seeking a new opportunity to apply my diverse background in a dynamic and growth-oriented organization.

Overview

13
13
years of professional experience
2021
2021
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Customer Service Representative / Floorwalker

VOIS
Cairo, Cairo Governorate
06.2023 - Current
  • Handled international customer queries for Vodafone UK and ASDA Mobile.
  • Resolved billing, technical, and account-related issues efficiently.
  • Promoted to Floorwalker, supporting agents with escalations and training.
  • Provided feedback to team leaders regarding performance improvements.

HR Screener

VOIS
05.2023 - Current
  • Conducted candidate screening and initial interviews for various positions.
  • Supported hiring managers in shortlisting qualified applicants.
  • Coordinated between departments to fulfill recruitment needs.

English Instructor Internship

NOT COURSES
03.2019 - 06.2019
  • Delivered beginner and intermediate English language sessions.
  • Developed lesson plans and classroom materials.
  • Assisted in assessing student progress and engagement.

Student HR Recruiter (Volunteer)

Helwan University
01.2018 - 12.2018
  • Organized and conducted interviews for student activity teams.
  • Promoted events and handled recruitment campaigns on campus.
  • Helped onboard new student volunteers and assign them to teams.

Computer Store Sales Assistant

Chat Net
01.2013 - 12.2014
  • Sold PC accessories and provided basic tech support to customers.
  • Handled inventory, restocking, and cashier duties.

Education

Bachelor's Degree - Accounting

Helwan University
Cairo
08.2021

Skills

  • Fast and accurate typing (60 WPM)

  • Excellent communication and interpersonal skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Customer relationship management (CRM) systems

  • Problem-solving and conflict resolution

  • Time management and multitasking

  • Recruitment and candidate screening

  • Teamwork and collaboration under pressure

Certification

English Language Course, NOT COURSES

Timeline

Customer Service Representative / Floorwalker

VOIS
06.2023 - Current

HR Screener

VOIS
05.2023 - Current

English Instructor Internship

NOT COURSES
03.2019 - 06.2019

Student HR Recruiter (Volunteer)

Helwan University
01.2018 - 12.2018

Computer Store Sales Assistant

Chat Net
01.2013 - 12.2014

Bachelor's Degree - Accounting

Helwan University
Mazen Samir Mohamed Mahmoud