Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Mazen Yousry

Call Center Representative And a Real Estate Acquisition Specialist, Customer Engagement
Alexandria

Summary

Experienced Sales and Customer Service Professional with over 5 years in client-facing roles. Currently serving as a Senior Sales Representative/Supervisor at Whizz E-Bikes (since November 2023), leading sales efforts and supporting team performance. Previously worked as a Cold Caller in Real Estate and held Customer Service roles at Teleperformance and Sutherland, assisting with bookings, billing, and account management. Skilled in communication, problem-solving, CRM systems, and delivering high-quality support. Eager to continue learning and contribute to business success through technology and teamwork.

Overview

6
6
years of professional experience

Work History

Senior Sales Representative

Whizz
11.2023 - Current
  • As a top-performing Senior Sales Representative at Whizz E-bikes, I play a key role in driving revenue, contributing to overall team success in a fastpaced, remote environment.
  • Recognized for consistently exceeding sales targets, I'm trusted with high-value tasks and relied upon for my deep product knowledge, customer service excellence, and leadership in supporting both new and existing team members.
  • Consistently exceed monthly and quarterly sales goals through consultative selling and relationship-building with prospective customers.
  • Act as a go-to team member for escalations, process clarifications, and training support.
  • Ranked among the top sales representatives for multiple consecutive quarters.
  • Trusted with complex lead handling and high-priority customer interactions.
  • Contributed to the development of improved remote sales practices that enhanced team efficiency and lead conversion.

Real Estate Specialist

GoldSoil Realty Investments
03.2023 - 10.2023
  • Collaborated with legal teams to resolve disputes efficiently while protecting client interests at all times.
  • Developed customized property management solutions, resulting in increased tenant satisfaction and retention rates.

Real Estate Specialist

SecureCash LLC
03.2023 - 09.2023
  • Increased property sales by developing and implementing effective marketing strategies.
  • Assessed financing options for clients seeking mortgage loans by collaborating with lending institutions.
  • Identified lucrative investment opportunities for clients through diligent market research and financial analysis.

Customer Service Representative

Sutherland
02.2021 - 01.2022
  • Handling Customer queries and managing customer accounts in terms of renewing bundles and handling the customers bills and offering products such as Landlines, Cellphones... etc

Customer Service Representative

Teleperformance
03.2019 - 09.2021
  • Booked flights for Customers, Hotels and leased Cars, Yachts ...etc

Call Center Representative

UX Centers
07.2020 - 01.2021
  • Handled bills and offered our extensive line of products such as Landline, Fiber Internet, Cable TV ...etc

Education

Bachelor's degree - IT

Aljazeera Academy for Information Technology
09.2018 - 6 2021

Skills

Customer Service Representatives

Work Preference

Work Type

Contract WorkPart TimeFull Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceFlexible work hoursTeam Building / Company RetreatsWork from home option4-day work week

Timeline

Senior Sales Representative

Whizz
11.2023 - Current

Real Estate Specialist

GoldSoil Realty Investments
03.2023 - 10.2023

Real Estate Specialist

SecureCash LLC
03.2023 - 09.2023

Customer Service Representative

Sutherland
02.2021 - 01.2022

Call Center Representative

UX Centers
07.2020 - 01.2021

Customer Service Representative

Teleperformance
03.2019 - 09.2021

Bachelor's degree - IT

Aljazeera Academy for Information Technology
09.2018 - 6 2021

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Mazen YousryCall Center Representative And a Real Estate Acquisition Specialist, Customer Engagement