Megen Curry
Summary
Professional with management experience and exceptional Customer Service skills with excellent attention to detail and problem-solving skills. Eager to secure entry-level IT Technician position and ready to help team achieve Company Goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swing Manager
Dan Brad Ltd.( McDonald's)
08.2023 - Current
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Junior Analyst
Lightbourne Systems
10.2022 - Current
- Helped to plan, coordinate and oversee Enterprise projects.
- Provided administrative support to senior analysts and department professionals.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Increased sales by 10%
- Assisted as well as gaining experience with updating of Bahamas Census software version using Docker
Commercial Coordinator
Commonwealth Brewery Limited
03.2022 - 09.2022
- Contribute to creation and adaption of Channel strategy for 700 Wines and Spirits – Channel classification and segmentation, shopper and consumer insights, behaviors and needs.
- Create and adapt BTL Programs
- Own 700 W&S Promotional Strategy and Promotional calendar.
- Design support communication materials and memos for Retail staff.
- Validates targets for every program and initiative
- Review performance vs targets
- Follow up on execution of marketing programs and assessing quantitative results for each of one
- Conduct Market visits to assess execution of programs
- Creates and Disseminates PICOS for Retail Teams
- Execute 700 W&S events as required
- Performed audits at 700 locations
- Ensure all activities stay within budget
- Facilitate Wine and Spirits tastings at various store locations
- Sent invoices to clients and followed up about payments.
- Any other duties assigned.
Retail Store Manager/Store Clerk
700 Wines and Spirits|Commonwealth Brewery Limited
02.2020 - 03.2022
- Explained in-store promotions and special offers to customers
- Maintaining customer satisfaction and loyalty
- Met sales and loyalty program quotas
- Ordering, receiving and verifying of inventory shipments , simple record-keeping of cash register deposits and receipts
- Conduct daily and monthly inventory counts and assisted with monthly inventory audits
- Enhanced and maintained Customer Satisfaction Journey
- Maintained and secured balanced and accurate cash register totals.
- Managed over 50 customer calls per day.
Education
Associate of Applied Science - Information Technology
Bahamas Technical Vocational Institute
Old Trail Road 06.2024
Associate of Science - Information Technology
Success Training College
Soldier Road06.2014
Skills
- Microsoft Suite
- Time Management
- Communication
- Technical Support
- Strategic Resource Management (SRM) software
- Customer Relationship Management (CRM)
- Project Coordination
- Device Configuration
- Problem-Solving Skills
- Install Hardware
- Update Configurations
- Workstation Maintenance
- Shift Work
- Shift Checklists
- Staff Supervision
- Employee Performance Evaluations
- Safety Control
- Health Code Requirements
- Station Preparation
- Safe Work Practices
- Staffing and Sales Reporting
- POS Inventory System Operation
- Portion Control
- Customer Needs Assessments
Accomplishments
- Achieved a successful outcome through effectively helping with the process and setup of 700 Wines and Spirits 5th Anniversary promotional event.
Affiliations
- Rotary International
- The FIA| Federation Internationale de l'Automobile (EduKarting)
- Queen's College Board Member
Certification
- Cisco Computer Hardware Basics Certificate - April 2023
- LinkedIn Learning Marketing Foundations Certificate
- TestOut ITF+ Certification, November 2023
- Netacad IoT Fundamentals: IoT Security Certificate, November 2023
- CompTIA ITF+ Certification, December 2023
- ISC2 CC in Cybersecurity, December 2023
- CompTIA Network+, January 2024
References
Mr. Trevor Lightbourne
Senior Systems Administrator Supervisor
DICT Department of Information, Communications and Technology
242-827-9595
Mr. Andy Ferguson
Financial Analyst
Caribbean Bottling Company
242-448-0386
Mr. Paul Roberts
Western District Supervisor
Commonwealth Brewery Ltd.
242-535-5525
Ms. Tharan Gardiner-Brice
Human Resource Supervisor
Commonwealth Brewery Ltd.
242-809-2555
Timeline
Swing Manager
Dan Brad Ltd.( McDonald's)
08.2023 - Current
Junior Analyst
Lightbourne Systems
10.2022 - Current
Commercial Coordinator
Commonwealth Brewery Limited
03.2022 - 09.2022
Retail Store Manager/Store Clerk
700 Wines and Spirits|Commonwealth Brewery Limited
02.2020 - 03.2022
Associate of Applied Science - Information Technology
Bahamas Technical Vocational Institute
Associate of Science - Information Technology
Success Training College
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