Mohamed Eldardiry
Cairo,CAI
Summary
innovative IT professional with over 20 years of experience designing, selling and implementing transformative solutions for Fortune 500 companies. Currently leading the multi-cloud and VCN delivery consulting interface for the CEMEA region at VMware, where I leverage my expertise in multi-cloud, transformation, and data center migrations, leading teams to support sales and deliver exceptional value for our customers and business. My passion is to push the boundaries of technology and drive innovation in the ever-evolving IT landscape. With a proven track record of selling solutions, building, leading and inspiring high-performing global service delivery teams, fostering a collaborative and empowering environment, and enabling workforce readiness and agility. Received multiple awards and certifications for my excellence and creative problem-solving skills. I aspire to positively impact the industry and society and add unmatched value to the customers through technology transformation.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Sr. Service Manager and Critical Account Manager
VMware
12.2021 - Current
- Cloud, VCN and Transformation | CEMEA Delivery Consulting
- Interface, Leading a regional team of PM, Technical and solution engineering to implement long-term customer adoption for global strategic accounts for Multi-cloud and VCN technologies
- Building a team of 7 to 40 engineers to deliver the strategic mission to ARR and SaaS for VMware
- Multi-cloud
- Develop EMEA WWCC and Egypt core OKR for professional services 4x expansions in the volume of business and revenue
- Lead the delivery consulting services interface with central EMEA for 50+ workforce with deferred roles
- Developing strategic workforce rapid hire to deliver process, landing 60+ resourcing across multiple lines of business
- Development of modern workforce development plans
- Internal and external Stakeholder partnerships fostering business sustainability and growth
- Strategic planning for YoY revenue growth plan for world wide onclusting services consulting services across EMEA
- Partnership with engineering business units to produce the global accounts ROI and bring visibility for future strategic investments.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed department processes and procedures to boost customer satisfaction.
- Developed customer loyalty programs to increase customer satisfaction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Sr. Manager
Dell Technologies
06.2021 - 12.2021
- Consulting services delivery lead, Europe COE interface, Develop tactical and strategical plan for growing the business
- Implement business sustainability model assuring technical and business agility
- Engage in the creation of work output such as long-term objectives and initiatives
- Mohamed Eldardiry - page 1
- Recruiting, training, and developing top talent
- Take responsibility for career development/planning, performance and pay discussions of team members
- Drive organization-wide initiatives to promote customer success, innovation, and technical excellence
- Oversee project delivery and manage customer escalations
- Promote progressive, highly productive, and self-driving team
- Drive business KPIs and operations metrics at organization level
- Share quarterly forecast, capacity plan, pipeline development, capability building plan with executive leadership
- Manage stakeholders & governance of business demand
- Take primary ownership of the Digital and Workforce technical Business and secondary ownership of the IT Transformation business
- Closely work with portfolio team to develop new offerings across multiple disciplines
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Recommended and implemented successful strategies to maximize revenue.
Advisory Technology Consultant
Dell Technologies
10.2018 - 06.2021
- Shaping and/or supporting the delivery of data center build, consolidation and migration projects from initial assessment and high-level design through to effective delivery
- Driving business resiliency programs with customer such as Cyber Recovery solutions
- Driving data center technology strategy and developing transition roadmaps and implementation approaches
- Driving and reviewing data center facilities and technology diagnosis and assessment activities
- Driving technology architecture, infrastructure detailed design, build and test activities
- Driving and delivering application migration assessment, planning and execution activities
- Developing presentation material and delivering workshops to senior IT stakeholders
- Deliver remote and/or onsite Data Discovery, Application, Infrastructure validation data and analysis services such as developing bundling criteria, performing migration options analysis, Risk analysis, and vendor participation analysis
- Develop various project deliverables (Design, Runbooks, assessment reports, workshops, migration plans, etc
- As needed for each assigned customer engagement)
- Develops, manages and articulates Disaster Recovery/High Availability (DR/HA) solutions based on a client’s strategic business and technical requirements
- Act as a Technical Leader on larger projects, coordinating the work of a larger delivery team owning overall responsibility for Data Center migration and consolidation
- Assist Solutions Architects in creating Statements of Work as a network SME as needed
- Lead “As-is / To-be” consulting workshops with customers to support strategic opportunities as needed
- Identifying business opportunities for using Cyber recovery solutions, DC/DR, virtualization, private cloud or public cloud for technology-related improvements using benchmark data and supporting high- level cost benefits analyses.
Cloud Architect
Technology Solutions Professional, Microsoft
01.2018 - 10.2018
- Drive the deployment of infrastructure workloads into Azure providing deployment guidance, supporting development of the customers’ cloud adoption model, and providing appropriate recommendations to overcome blockers
- Mohamed Eldardiry - page 2
- Establish deep relationships with key ITDMs and BDMs, who drive long-term cloud adoption within their company
- Identify, validate and grow opportunities to accelerate consumption in high potential customer accounts, in partnership with the sales team, by driving solution architecture for both Microsoft and 3rd party solutions
- Providing deep technical expertise and support in the infrastructure-related workloads
- Lead deployment of projects, creation of collateral, and training of sellers and partners in your area of specialization
- Keep up to date with market trends and competitive insights
- Coach other technical sellers to become certified in required Azure technical certifications
- RDC Global discipline lead, Cloud & infrastructure software, Global deployment services
- Defined cloud architecture for both hybrid and non-hybrid cloud solutions.
- Identified and remediated single points of failure and security risks.
- Researched and understood emerging technologies and end-user needs.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Partnered closely with technical stakeholders to implement security, operational, compliance and privacy-related controls as part of cloud blueprints.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Participated in system development life cycle from requirements analysis through system implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Global Discipline Lead, Infrastructure & Services
Dell EMC
02.2017 - 12.2017
- RDC( Remote Deployment Centers) global discipline leader for Cloud & infrastructure software discipline, global deployment services
- Supporting Cairo, India, Utah, St
- Petersburg & Argentina delivery enablement and transformation
- Leading the strategic development for workforce enablement and reflection of business growth for
- DellEMC remote centers of excellence covering Cairo, Utah, Russia, India and Argentina, over 100 technical resources and more than 10 key DellEMC technologies
- Contribute on theater level in strategic planning supporting and assuring business growth and meeting targets
- Developing cross cultural programs supporting one unified organization culture and cross-skilling technical capabilities
- Support RDC wide delivery organization with resources strategic planning and services readiness
- Work with sales business unit to translate the targets into planned strategies for delivery organization across EMEA, APJ and America theaters and its reflected required planning for related remote centers
- Supporting employee’s careers progress development and growth plans
- Leading and participating in quality improvement plans assuring quality of technical delivery and reaching target customer satisfaction target for professional services organization
- Drive the communication and planning between delivery and products engineering for services readiness and response plans
- Supporting quality of project overall engagement between sales, presales and delivery with process and supporting tools developments
- Capacity plaining for resources handling on worldwide theaters
- Business development for growth of virtual service delivery services and utilization
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Sr. Advisor Solution Architect
Dell EMC
09.2015 - 02.2017
- DPS discpline lead, Cairo and SPB, Collaborate with Global & Theater Work Group Leaders & peers to contribute to the strategy & thought leadership for the Work Group
- Responsible for defining & driving discipline strategy & Work Group activities
- Collaborate in the creation of the career path for member resources
- Drive standards, methodologies, tools & training, for the discipline
- Ensure delivery readiness for service offerings and products
- Plan for future skill development & capacity
- Assist with qualifying and develop delivery partner
- Mohamed Eldardiry - page 3
- Jointly evaluate and set discipline goals.
Solutions Architect
Dell EMC
12.2013 - 09.2015
- Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship
- Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer
- Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management
- Provides technical implementation expertise for assigned engagements
- Participates in the installation, customisation, and integration of an EMC solution
- Works closely with EMC, partner and customer personnel to optimise the result for the customer
- Maintains awareness of existing or potential customer software/hardware situations
- Proactively alerts Program/Project Manager and sales team of potential problems based upon strong working knowledge of software/hardware compatibility within the customer's environment
- Supports the design and development of the technical content defined in the Statement of Work
- Designs the EMC solution and supports the installation, customisation and integration of the solution
- Prepares technical architectural and implementation design documents and works with the Project
- Manager to develop the implementation plan
- Works closely with the Project Manager to define project deliverables and schedules
- Helps to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation
- Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategises and plans that will be delivered in the engagement
- May be responsible for the creation of proposals that address current and evolving client requirements -Participates in requirements gathering for project engagements and leads project quality assurance activities
Co-founder | CTO
Asset Consulting Group LTD
01.2013 - 12.2013
- Leading a team of IT industry experts, developing integrated solutions and services for medium to large size business, utilizing the latest technologies trends for designing and implementing valuable turnkey automated systems
- Working closely with customers & CEOs in building their business cases, assuring fitting to purpose technologies and budgets
- Building long term relation with customers assuring highest levels satisfaction under “customer for life” concept
- Customer support service manager: creating system’s and application’s support contracts with SLAs and KPIs and acting as escalation point for large impact incidents for key accounts
- Opening new markets & developing the company’s business through partnerships with global IT services companies to provide their products or services in Egypt and the Middle East
- Mohamed Eldardiry - page 4
- Petrotechnical Applications Support Lead bp
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Petroleum Technology Lead
BP
04.2011 - 12.2012
- Ensure Silent running of the technical and business applications, HIVEs and ACEs, as well as
- Petrotechnical environment optimization
- Ensuring that UPSTREAM IT&S application services delivered to BP Egypt meets service level agreements
- Acting as the interface to all UPSTREAM IT&S application services, including those which are locally provided and those which are centrally delivered
- Coordinating and escalating incidents related to Upstream applications between various support groups, especially Subsurface & Wells applications, to ensure silent running
- Monitoring, documenting and reporting of services and support against Service Levels and key performance indicators
- Act as the “Release Management SPA” (patch testing, communication, UAT’s, decommissioning) of client side and emergency releases, while also responsible for coordination and support of
- Petrotechnical application localization/configuration/licensing
- Act as “CAB member” responsible for change management/coordination for major application changes and liaising between vendors, central app teams and service desk
- Maintaining a baseline of application service performance and customer satisfaction and managing
- Service Improvement Plans by creating/recommending functional standards, best practice, health checks…etc
- Documenting and reporting information regarding application rationalization, usage and compliance
- Developing and maintaining UPSTREAM IT&S disaster recovery plans, and ensuring appropriate resources are provided to maintain IT&S services in the event of a disaster
- Reviewing technical implementations and projects to operations handover documents
- Effective communication with support teams, Project Managers and external vendors & contractors
- Major incident manager, ensuring that post incident reviews take place in collaboration with IT&S operations teams.
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Served as primary point of contact for Number Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Partnered with architecture team to develop wholistic technology roadmap, accounting for departmental priorities and overall business goals.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
Egypt Applications Manager
bp
09.2009 - 08.2011
- Acting as applications portfolio manager ensuring silent running for application portfolio
- Local escalation point for Upstream IT&S applications services and related Incidents and Problems
- Leading and Ensuring ITIL standard processes are followed and applied by local support groups: for problem management, incident management, release management, change management and configuration management
- Coordinating application testing for mandatory OS patches and upgrades (UNIX, Linux and Windows)
- Ensuring applications have appropriate support models aligned with global standards
- Maintaining full inventory of business applications used by Egypt SPU and provides management and performance related information as required
- Keep track of all petro-technical projects and ensure the operability with local environment
- Investigating new application request to insure the need in production and operability with local environment
- Problem management for Egypt application support groups
- Network with other sites to get best practices
- Senior solutions architect; provide Egypt site with technical consultancy for projects related to petrotechnical applications and infrastructure
- Mohamed Eldardiry - page 5
- Leading ITIL assessments exercise insuring compliance with operational excellence standard.
- Managed life cycle replacement of hardware and software.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
Operational Excellence Manager
bp
Cairo, Egypt
12.2008 - 11.2009
- Operational excellence team bp, Work with the regional service delivery manager to establish an application support producers based on configuration, incident, problem and change management based on BP and ITIL standards
- Local escalation point for application support activities assuring silent running of the application services and minimal outages
- Local applications configurations manager/ focal point, assuring data is reflecting application items status and providing guidance and training to local configurations groups
- Coordinate application changes and support request with local and global support groups and vendors
- Apply BP ITIL change standard for local applications
- Create SLAs and KPIs for local applications assuring business interest of the service offered with measurable and value support services
- Technical infrastructure consultancy for application related projects.
Projects Technical Consultant
bp
07.2007 - 12.2008
- Providing technical advices and consultancy in any stage of the project life cycle
- Investigating the production environment to insure the stability of the infra structure and the support quality of the service provided to the user from business point of view
- Continues improvement; researching for better solutions and upgrades to the infrastructure systems for enhance performance, increase productivity and reduce/redirect the cost
- Delivering latest technologies to the business according to bp standards
- UNIX/Linux, storage & high performance clustering infrastructure consultant, Petroleum technical application localizer
- Engaging in project handover to operations stages: Technical implementations planes, handover to operations check lists and other services which ensure proper handover to the operations teams.
- Implemented best practices to drive quality IT project delivery.
- Monitored and tracked project progress to support timely completion.
UNIX/Linux systems engineer
IBM
07.2005 - 07.2006
- Member of the TEMPO Projects team for implementing the migration from the UNIX to Linux environment including both applications and services sides
- Filers System administration (NetApp R200 with 32 raw &3050C clustered with 32 raw T.B ) managing volumes, quotas, snaps and recoveries
- UNIX (Solaris) systems administration (23 servers)
- Linux (Redhat) system administration (3 servers) &(80 Work station)
- Suggesting and implementing proper backup policies & DRP
- Using (Legato Networker) as backup software, using LTO technology as the backup devices
- Licenses management using (FlexLM)
- Troubleshooting and solving UNIX problems
- Supporting BP’s PCE application
- Coordination with deferent support groups
- Mohamed Eldardiry - page 6
- Subsurface UNIX based application installation & configurations.
Unix System Engineer
TPS Holding Group
04.2004 - 04.2005
- Providing racking, stacking and systems implementations for Sun Microsystems Hardware and software
- Critical response engineer for solving optional issues
- Support and administrator for Landmark applications on Sun and Linux HPC and GPUs.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Education
Bachelor - Computer science
Modern Academy Maadi
01.1999 - 1 2004
Skills
Presales
Budget forecast & administration
Team building & enablement
Infrastructure development
Stackholder Management
Systems and software architecture
Strategic planning
Product and service sales
Business process management & optimization
Technical account management
Cloud & Virtualization
BCDR
Process development & lifecycle
Workforce performance management
Regional leadership
KPIs and OKR development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sr. Service Manager and Critical Account Manager
VMware
12.2021 - Current
Sr. Manager
Dell Technologies
06.2021 - 12.2021
Advisory Technology Consultant
Dell Technologies
10.2018 - 06.2021
Cloud Architect
Technology Solutions Professional, Microsoft
01.2018 - 10.2018
Global Discipline Lead, Infrastructure & Services
Dell EMC
02.2017 - 12.2017
Sr. Advisor Solution Architect
Dell EMC
09.2015 - 02.2017
Solutions Architect
Dell EMC
12.2013 - 09.2015
Co-founder | CTO
Asset Consulting Group LTD
01.2013 - 12.2013
Petroleum Technology Lead
BP
04.2011 - 12.2012
Egypt Applications Manager
bp
09.2009 - 08.2011
Operational Excellence Manager
bp
12.2008 - 11.2009
Projects Technical Consultant
bp
07.2007 - 12.2008
UNIX/Linux systems engineer
IBM
07.2005 - 07.2006
Unix System Engineer
TPS Holding Group
04.2004 - 04.2005
Bachelor - Computer science
Modern Academy Maadi
01.1999 - 1 2004