Melissa Bakunzi
Cairo
Summary
Driven professional with focus on Human Resources, specializing in talent acquisition and employee relations. Capable of fostering positive workplace environments and resolving conflicts swiftly through strong communication and problem-solving skills. Equipped to support HR initiatives and contribute to organisational growth by leveraging keen understanding of HR practices and policies.
Overview
4
4
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Intern
African Export-Import Bank (Afreximbank)
Cairo
02.2025 - 03.2025
- Oversee recruitment, onboarding, and workforce planning to attract and retain top talent
- Foster a diverse, inclusive, and high-performance culture, supporting talent retention and professional development
- Implement employee wellness, training, and leadership development programs
Customer Service Advisor
DHL
Kigali City
06.2022 - 01.2025
- Respond to customer enquiries by providing accurate information in all areas such as customs requirements, shipping quotes and transit time
- Enhance service experience by exercising professionalism and empathy when dealing with each individual's enquiries
- Liaise with operations and other departments for quick and efficient resolution of customer issues and queries
- Offer alternatives to customers and seize up selling and cross- selling opportunity of value added services such as shipment insurance/ extended liability and sales leads
- Provide accurate information of DHL services confidently, knowledgeably and professionally to all parties contacting DHL via the customer service hotline 0788167200, email and social media platforms
- Provide full tracing services and handle all trace enquiries of customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost and damaged shipments
- Maintain the existing customer base by building customer loyalty through an effective problem solving and customer care
- Confidently and knowledgeably handle customer complaints while maintaining composure and take all possible actions to resolve issues to the customer full satisfaction
Administrative Assistant
Magerwa Ltd.
Rwanda
03.2022 - 05.2022
- Primary contact for clients and employees regarding the office of the CEO
- Answer calls, take messages, send emails and schedule meetings
- Prioritize workloads and maintain effective records and administration
- Maintain and order office supplies
- Receive invoices and review for accuracy
Human Resources Intern
Magerwa Ltd.
Kigali City
03.2021 - 05.2021
- Ensure accurate maintenance of employee records and files
- Record medical invoices, pension contribution schemes and final retirement payments of employees in Microsoft excel
- Support processing and maintenance of payroll records in accordance with policies and procedures
- Screen through CVs and application letters of interested applicants in the available job positions to ensure whether they meet the required criteria
- Calculate employee payrolls factoring in their leave days, overtime, bonuses, PAYE, maternity tax and RSSB tax
- Classify archives
Education
Master of Business Administration - MBA - Leadership and organizational development
Oklahoma Christian University
Oklahoma, United States 03.2023 - 04.2024
Bachelor of Commerce - Human Resource Management/ Management Science
Strathmore Business School (SBS)
Nairobi, Kenya 06.2018 - 01.2022
High School Diploma - Mathematics, Economics, Geography
Riviera High School
Kigali, Rwanda 01.2011 - 12.2017
Skills
- Managing employee performance
- Employee Relations
- Change Management
- HR as a strategic business partner
- Recruiting, Hiring and Onboarding employees
- Reducing employee turnover
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Certification
- Preparing to Manage Human Resources
- Change management for HR
- Improving employee performance
- HR as a strategic business partner
- Building a performance management system
Languages
English
Fluent
French
Fluent
Kinyarwanda
Native
Affiliations
- Public Speaking
- Mentorship
- Networking
- Reading books
- Travelling
Timeline
Intern
African Export-Import Bank (Afreximbank)
02.2025 - 03.2025
Master of Business Administration - MBA - Leadership and organizational development
Oklahoma Christian University
03.2023 - 04.2024
Customer Service Advisor
DHL
06.2022 - 01.2025
Administrative Assistant
Magerwa Ltd.
03.2022 - 05.2022
Human Resources Intern
Magerwa Ltd.
03.2021 - 05.2021
Bachelor of Commerce - Human Resource Management/ Management Science
Strathmore Business School (SBS)
06.2018 - 01.2022
High School Diploma - Mathematics, Economics, Geography
Riviera High School
01.2011 - 12.2017
- Preparing to Manage Human Resources
- Change management for HR
- Improving employee performance
- HR as a strategic business partner
- Building a performance management system
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