Menna-Allah Issa
Shubra Masr, Cairo,GZ
Summary
A business development professional where my experience can be utilized to improve customer satisfaction through the digital banking channels, willing to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people, and create integrated strategies to develop and expand existing digital banking services.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Social Media Specialist and Assistant
Concentrix Account Microsoft France , Switzerland And
Cairo, Cairo
12.2021 - Current
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Evaluated monthly performance statistics and used data to inform future strategies.
- Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Wrote entertaining weekly blog posts that increased traffic and readership by a reasonable Number.
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
- Posted new content for products and services when managing marketing and release calendars.
- Produced blog posts, pay-per-click ads and promotional content.
- Analyzed and reported social media and online marketing campaign results.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Conducted daily updates to social media profiles to boost company online presence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and all Microsoft Apps and also other software tools to create documents and other communications.
Complaint Officer
Majorel Egypt, Eats
09.2020 - 11.2021
- Review Complaints from the Customers in line with guidelines and procedures
- Respond to tickets received from the Customers and check for completeness
- Handle all Complaints received to be accomplished within the turnaround time
- Direct received tickets to the appropriate channels for appropriate actions
- Quality of service provided to the customers
- Contact clients in response to inquiries or for notification of any actions, if applicable
- Completing the missing data from the client to complete the applied Complaint
- Follow-up the status of tickets when appropriate to make sure that they are closed within the established
- Turnaround time to make sure the client receives the service end to end on time
- Acting as team leader.
Account
Tele Performance Egypt, Egypt
12.2019 - 08.2020
Customer Service Representative
Raya Contact Center Careers, Micron Technology
03.2019 - 08.2019
- Was responsible for all customer inquiries and questions
- Provided excellent customer service at all times
- Followed up to customer inquiries by taking action in a timely manner
- Helped customers to resolve their issues on first call
- Entered data from customers into various software programs
- Appropriately communicated with upset customers to resolve their inquiries
- Thrived as a team player in a fast-paced, high-energy, change-oriented environment
- Participated in additional training courses when needed
- Performed other related duties and assignments as required and as assigned by supervisor
- Using Amadeus system for Ticketing
- Acting as team leader
- Order management in supply chain
- E-commerce admin &order management representative
- Placing order requested by the customer in using sap system
- Using to create and track the status of each order as it moves through the system
- Human resources recruitment tasks.
compliance investigator
HSBC GLOBAL SERVICE CENTER, Anti money laundry
07.2016 - 03.2019
- Financial crime, investigator”
- Identification and verification for customer document “KYC Department”
- Verification for the banking transaction and all the customer's
- Banks accounts.
Customer Service Representative
Tele Performance Egypt, Expedia
05.2014 - 06.2016
- Was responsible for all customer inquiries and questions
- Provided excellent customer service at all times
- Followed up to customer inquiries by taking action in a timely manner
- Helped customers to resolve their issues on first call
- Entered data from customers into various software programs
- Appropriately communicated with upset customers to resolve their inquiries
- Thrived as a team player in a fast-paced, high-energy, change-oriented environment
- Participated in additional training courses when needed
- Performed other related duties and assignments as required and as assigned by supervisor.
Education
Bachelor Degree - French
Ain Shams University
09.2007 - 05.2012
Skills
Computer SkillsMicrosoft Office (Word, Excel, PowerPoint)Technical SkillsExcellent communication skillsHave the ability of self-learning in a short timeAbility to identify problems and implement effective solutionsEnjoy working as a team member, and work effectively under stressHard workerCombines different ideas to create or improve existing productPersonal SkillsHighly organized and efficientAbility to work independently or as part of a team
Self-motivated, demonstrated flexibility and independence in the workplace
Timeline
Social Media Specialist and Assistant
Concentrix Account Microsoft France , Switzerland And
12.2021 - Current
Complaint Officer
Majorel Egypt, Eats
09.2020 - 11.2021
Account
Tele Performance Egypt, Egypt
12.2019 - 08.2020
Customer Service Representative
Raya Contact Center Careers, Micron Technology
03.2019 - 08.2019
compliance investigator
HSBC GLOBAL SERVICE CENTER, Anti money laundry
07.2016 - 03.2019
Customer Service Representative
Tele Performance Egypt, Expedia
05.2014 - 06.2016
Bachelor Degree - French
Ain Shams University
09.2007 - 05.2012