MENNA ASHRAF
IMPORT L/Cs Manager
Cairo
Summary
With a proven track record at Credit Agricole Bank Egypt, I excel in strategic planning and clear communication, enhancing operational efficiency by over 30%. My leadership in team development and adeptness in data analysis have significantly improved service delivery and compliance adherence, showcasing my ability to adapt and drive team success.
Overview
17
17
years of professional experience
Work History
Import L/Cs Manager
Credit Agricole Bank Egypt
11.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Responsible to investigate any GL/Profile variances, unearned commission differences or alike, taking corrective action immediately to rectify bank’s records, to ensure accurate book keeping and financial reporting.
- Follow up Applicants/ beneficiaries/correspondents instructions, contacting correspondent banks clarifying for any unclear/discrepant instructions.
- Informing Treasury/Capital Markets/CBE/Control units for bank’s records accurately.
- Ensure authorized unit’s transactions are in full abidance to Bank policies & procedures, FX rules and CBE regulations, and ICC guidelines are complied with, conform to credit & risk policies.
- Ensure Compliance/AML/Sanctions and due diligence checks on all involved parties, reviewing the special CBS fields with the relevant data accurately; Ensure that manual screening to be made in case of need “automatic screening failure / too many parties”. (Trading Pattern/Checklists/Goods description/HS codes...etc.) Escalating/obtaining approvals where required.
- Review & maintain close control over units’ reports “internal, regulatory, and statistical” as and when required “weekly, monthly, and quarterly”.
- Ensure feeding the CBS with any special pricing or client’s CIF rules accurately and in a timely manner.
- Ensure risk events/incidents faced are reported within the timeframes outlined without delay as per policies and procedure to the Operational Risk Management.
- Follow document retention and disposal procedures, ensuring minimal discrepancies and loss of information.
- Provide cover for the unit’s manager as and when required.
- Provide support to colleagues across during peak periods and to cover absences.
- Share knowledge and support the on-the job training for his team members.
- Suggest and implement improvements and enhancements to the current processes, systems, and workflows.
- Keep abreast of the development and improvements in the Trade Finance area.
Import Examination Assistant Manager
Credit Agricole Bank Egypt
06.2013 - 11.2017
- Processed LC transactions, including examination, payment processing, liquidation, and closure, ensuring timely and accurate completion.
- Handled data entry, SWIFT messaging, reconciliations, and commission calculations while maintaining high customer service standards.
- Collaborated with internal teams (e.g., Compliance, Legal, and Reporting) to secure approvals and provide accurate reporting.
- Ensured compliance with CAE policies, SWIFT, ICC, and CBE regulations.
- Managed Trade Finance compliance checks and due diligence per CAE regulations.
- Maintained document filing, scanning, and archiving.
- Completed mandatory training and e-learning courses to stay updated.
Export Unit Officer
Credit Agricole Bank Egypt
11.2007 - 06.2013
- Processed Export transactions, including Documentary Credits (confirming, advising, amending, negotiating, payments) and Outward Documentary Collections (booking, initiation, liquidation, amendments, claims).
- Managed data entry, SWIFT messaging, reconciliations, commission calculations, and inquiries, ensuring timely and accurate processing.
- Collaborated with internal teams (e.g., Corporate Facilities, Compliance, Legal) to secure approvals and provide accurate reporting.
- Ensured full compliance with CAE policies, SWIFT, ICC standards, and CBE regulations.
- Met service level agreements (SLAs) by processing transactions efficiently and accurately.
- Conducted Trade Finance compliance checks and due diligence as per CAE regulations.
- Maintained proper filing, scanning, and archiving of documents.
- Completed required e-learning courses and attended mandatory training.
Education
Bachelor's Degree - Business Administration
Faculty of Commerce And Business Administration
Egypt 04.2001 -
Skills
Decision-making
Team leadership
Strategic planning
Staff development
Workforce management
Clear communication
Data analysis
Teamwork and collaboration
Computer skills
Adaptability and flexibility
Managing operations and efficiency
Timeline
Import L/Cs Manager
Credit Agricole Bank Egypt
11.2017 - Current
Import Examination Assistant Manager
Credit Agricole Bank Egypt
06.2013 - 11.2017
Export Unit Officer
Credit Agricole Bank Egypt
11.2007 - 06.2013
Bachelor's Degree - Business Administration
Faculty of Commerce And Business Administration
04.2001 -
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