Menna Allah Ehab Farouk
Sr.Customer Service
Giza
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Public Relations
EgyptAir
08.2016 - 03.2017
- Proactively monitored industry trends and news stories to capitalize on timely public relations opportunities for clients.
- Spearheaded innovative public relations campaigns that garnered widespread media coverage and increased brand visibility.
- Elevated brand reputation by developing and implementing strategic public relations campaigns.
- Managed relationships with external agencies for advertising, public relations, or other specialized services necessary for effective promotions.
Sr.Customer Service
Saudia Airlines
04.2018 - Current
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
B.A of Foreign languages And Translation - Foreign languages And Translation
Misr University For Sience And Technology
Giza, Egypt 04.2001 -
Skills
Complaint Handling
Client Relationship Building
Workflow Management
Escalation management
Customer satisfaction measurement
Customer Service
Strong Work Ethic
Team Collaboration
Certification
Human Resourses Development
Timeline
Securith Awareness
10-2023
Safety Management System For Airlines
10-2022
Infection Control & Epidemiology (CBIC)
03-2022
Human Factors In Ground Operations
04-2021
Sr.Customer Service
Saudia Airlines
04.2018 - Current
Human Resourses Development
02-2018
Public Relations
EgyptAir
08.2016 - 03.2017
B.A of Foreign languages And Translation - Foreign languages And Translation
Misr University For Sience And Technology
04.2001 -
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