Menna-Tullah Abdel Fattah El-Masry
Senior Project Manager
El-Shorouk,C
Summary
Highly organized professional with extensive experience in project management, driving initiatives to successful completion. Known for fostering team collaboration and delivering results. Renowned for adaptability and problem-solving skills, ensuring seamless project execution and stakeholder satisfaction.
Italian, French and English speaker as I am passionate about learning languages and exploring new cultures.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Sr.Project Manager
HCL Technologies
09.2024 - Current
- Project Planning and Execution: Develop and oversee project strategies, ensuring alignment with client specifications and timely delivery of complex, large-scale projects
- Quality Assurance Oversight: Ensure adherence to coding standards and implementation of best practices, participating in technical design discussions and reviewing technical documents
- Stakeholder Collaboration: Work closely with stakeholders to define project scope, objectives, and deliverables, maintaining clear communication throughout the project lifecycle
- Risk Management: Identify potential risks and issues that may impact project timelines or quality, developing mitigation strategies and contingency plans
- Team Leadership: Manage and guide project teams, ensuring effective collaboration and addressing technical requirements and issues promptly
- Process Improvement: Oversee process improvement initiatives and ensure compliance with organizational standards, contributing to value creation and knowledge management activities
Project Manager
Dell Technologies
04.2021 - 09.2024
- Ensure that projects are delivered in-time, within scope, with quality & within budget
- Assist in defining project scope and objectives, involving all relevant stakeholders & ensuring technical feasibility as well as resource availability and allocation
- Develop detailed project plan to monitor and track progress
- Manage changes to the project scope, schedule & costs
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client & all stakeholders
- Perform risk management to maintain the project delivery as planned
- Meet budgetary objectives and adjust project constraints based on financial analysis
- Plan & manage the release including the relevant staffing & financial tracking
Senior Client Services Manager (Global Renewals Sales)
Dell Technologies
03.2018 - 03.2021
- Handling customer’s requests for Time& Materials and renewals services
- Working to understand and satisfy the different individual customer needs and find standardization when/where possible
- Drive & support towards the yearly global goal of Revenue by chasing for customer purchase orders consistently, ensuring that billing process are applied properly
- Working with Delivery managers, Account managers and sales teams globally to achieve the targeted outcome
- Route customer service requests to appropriate product support teams
- Implement escalation procedures to resolve customer issues based upon contracted level of service
- Advises customer of expiring support or maintenance contracts, pricing, and new service offerings
- Deliver customers to the contract renewal cycle and support the renewals process to minimize customer attrition
- Participates in business process system groups calls and coordinates with corporate as necessary
- Working closely with my team members on any process improvement
- Internal Project Manager: Ensure that the implementation as per the project plan is followed and maintained
- Directing and managing the project team during execution phase as well as actual migrations
- Ensuring that the agreed deliverables are properly delivered
- Ensuring that the correct change request procedures are adhered to, if changes to the scope arise
- Use a formal process to estimate Time for all activities, sequence them and then prepare the schedule
- Finalize all activities to formally close the Project or Phase
- Regional Service Leader: Analyze existing business processes using various methods such as gap analysis or PDCA (Plan- Do-Check-Act)
- Coordinate and lead key projects for improvement within the T&M team
- Monitor and improve team processes with the aim of making them as efficient as possible
- Generate detailed update reports for management and collaborate with them to re-engineer processes
Senior Global Order Delivery Manager
Oracle
05.2017 - 06.2018
- Drive adoption of Oracle Cloud SaaS &IaaS orders within assigned accounts of EMEA and NALA customers
- Work with the Pre-sales, Project and Sales Teams to facilitate a seamless Customer on- boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset
- Work with customers to design their Customer Experience program aligned with Oracle culture code and product capability whilst ensuring tailored to our Customers’ business objectives and their Cloud strategy
- Support Account Manager’s with customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe
- Managing Oracle Cloud Engineers’ schedule and Ensuring that they are properly utilized and handling customer service requests within the agreed SLAs
- Monitor adoption rates of assigned Accounts; providing insight to Customers
- Feed this back to the Sales and Marketing Teams
- Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them
Global Resource Manager for Italy, France and MEA
Oracle
07.2014 - 05.2017
- Managing ACS Applications Resourcing for MEA, Italy and France, and ACS Operations globally
- Supporting the Global Resource Management Lead, working alongside the Project Management Office Lead/Analysts and other business operations team members
- Managing Oracle Engineers schedule and ensuring that they are properly utilized
- Monitoring and reviewing incoming Requests Globally that requires technical intervention
- Identifying and improving our resourcing workflows, policies and operating procedures
- Managing third Party labor onboarding process
- Acting as a coordinator and facilitator for business in weekly headcount and capacity meetings, confirming hiring plans, actual headcount, reviewing current and future capacity, risk to business
Resource Manager for Italy and France
Oracle
08.2012 - 07.2014
- Managing ACS EMEA Resourcing for Italy and France
- Responsible for presenting available internal and sometimes external resources (offshore, near shore, and contractors) to fit project demand and budget
- Coordinating and assigning the requests according to Skills and availability
- Managing the Specialist Calendar regularly
- Auditing Requests Progress
- Managing any escalated Requests
- Generates Reports related to the Center’s Business Needs
- Managing accounts and Privileges for ACS internal applications (SIP)
- Setting up contracts on SIP application
- Add Specialist to the corresponding resource team
- Create and update Calendars
- Issuing and maintaining purchase orders for billable and non-billable contractors and managing the receiving of all related invoices
- Managing all supplier’s requests, and provides them all the needed support
Italian& French Instructor
Berlitz Learning Center
02.2012 - 08.2012
- Create and deliver engaging lessons to diverse groups of students
- Promote enthusiasm for learning Italian & French languages
- Adheres to national curriculum standards
- Collect and report on correct and detailed records of student performance
Customer Service Representative for IBM Italy and Switzerland
IBM Global Business Services
07.2010 - 01.2012
- Providing Technical Information about IBM Products
- Advises and guides the customer regarding the use of products, offerings, and services
- Updating the system with any new data related to IBM products or departments
- Record and track all remote problem tickets in the IBM call management system
Education
Bachelor Degree - Faculty of Al-Alsun, Italian Department, Linguistic Section
Ain Shams University
High-School - undefined
Lycée La Liberté
Primary School - undefined
Collège du Bon Pasteur
Skills
Customer-Focused Approach
Efficient Learner
Proactive Learner
Problem analysis
Problem-solving
Efficient time management
Adaptability
Effective Leadership
Strategic Project Planning
Scope management
Client relationship management
Effective Project Development
Cross-functional communication
Agile methodology
Project plan development
Client Communication Skills
Certification
PMP, 2745234
Accomplishments
- Exceed Expectations in my Performance Appraisal on yearly basis.
- Achieved 98% of deliverables within the TAT sales target.
- Achieved 98% of quality average on deliverables.
- More than 10 Awards for the excellent customers’ feedback and performance.
- Consistent Positive Customer Feedback Award.
Personal Information
- Date of Birth: 03/15/90
- Nationality: Egyptian
- Marital Status: Married
Timeline
Sr.Project Manager
HCL Technologies
09.2024 - Current
Project Manager
Dell Technologies
04.2021 - 09.2024
Senior Client Services Manager (Global Renewals Sales)
Dell Technologies
03.2018 - 03.2021
Senior Global Order Delivery Manager
Oracle
05.2017 - 06.2018
Global Resource Manager for Italy, France and MEA
Oracle
07.2014 - 05.2017
Resource Manager for Italy and France
Oracle
08.2012 - 07.2014
Italian& French Instructor
Berlitz Learning Center
02.2012 - 08.2012
Customer Service Representative for IBM Italy and Switzerland
IBM Global Business Services
07.2010 - 01.2012
High-School - undefined
Lycée La Liberté
Primary School - undefined
Collège du Bon Pasteur
Bachelor Degree - Faculty of Al-Alsun, Italian Department, Linguistic Section
Ain Shams University