Mennatallah Mohamed Emad
Maadi
Summary
Seeking a full-time job where I can acquire a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people and where I could also maximize my experience.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Account manager (Party Star App)
Ola Chat
01.2023 - Current
- Manages a portfolio of accounts to achieve long-term succe
- Acts as the point of contact and handle customers’ individual needs.
- Resolves conflicts and provide solutions to customers in a timely manner.
- Suggests actions to improve and Identifies opportunities to grow business with existing clients.
- Coordinate with staff members working on the same account to ensure consistent service.
- Communicates with clients to ensure that all of their needs are understood and addressed.
- Builds strong client relationships to maintain old business and acquire new customers.
VIP User Management
Ola Chat
09.2023 - Current
- Prepare and analyze reports regarding customer experience, trends, and performance
- Build and maintain strong relationships with clients
- Ensure client satisfaction and retention
- Create new privileges, gifts, and events based on their needs
- Training for junior employees on how to service the accounts
- Identify client needs and provide solutions to meet those needs.
User management
BIGO Technology
10.2019 - 12.2022
- Collaborated with functional management team and business users to refine scope and high-level business requirements for major projects.
- Implemented content management and security resource tutorials to assist end-user training.
- Educated user groups on governance, change management, process optimization and transformation.
- Created data management or error-checking procedures and user manuals.
Property Consultant
RMG
- Handle all customers' segmentation to maximize company sales
- Present projects in a structured professional way face to face
- Answer incoming calls from prospective customers
- Understand customer requirements
- Reach out to customer leads through cold calling
- Advise clients on market conditions and prices.
Marketing executive and Admin
The Marketer
- Responsible for organizing events
- Follow up with each company and take feedback from them.
- Supporting the Marketing Manager in completing agreed activities
- Managing the marketing database and email distribution
Education
Bachelor of Business Administration - Marketing Department
Future University in Egypt
01.2013 - 04.2017
Graduated - undefined
El Gezira Language School
01.2013 - 04.2013
Skills
Problem-solving
Teamwork
Management Skills
Computer Skills
Communication
Active Listening
Timeline
VIP User Management
Ola Chat
09.2023 - Current
Account manager (Party Star App)
Ola Chat
01.2023 - Current
User management
BIGO Technology
10.2019 - 12.2022
Bachelor of Business Administration - Marketing Department
Future University in Egypt
01.2013 - 04.2017
Graduated - undefined
El Gezira Language School
01.2013 - 04.2013
Property Consultant
RMG
Marketing executive and Admin
The Marketer