Mennatullah Jameel
.
Alexandria,ALX
Summary
A bilingual accomplished professional with a proven track record at GCC, adept in enhancing customer experiences and streamlining compliance processes. Skilled in interpersonal communications and issue resolution, I have significantly improved team productivity and guest loyalty. My expertise in administrative tasks and cultural sensitivity has consistently elevated service standards across roles. Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Team Leader
GCC
06.2024 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Virtual Assistant
Apollo Solar Energy
02.2024 - 06.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Customer Service Representative
Vodafone UK
01.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 50 customer calls per day.
Hotel Receptionist
Tulip Hotels
01.2022 - 02.2023
- Collected room deposits, fees, and payments.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
Education
Bachelor of Business Administration - Marketing
Faculty Of Commerce & Business Administration
Alexandria, Egypt 09.2018 -
Skills
Customer Assistance
Cultural Sensitivity
Compliance and regulations
Complaint Handling
Reliability and punctuality
Administrative tasks
Maintenance Requests
First Aid
Hospitality service expertise
Public Speaking
Interpersonal communications
Issue Resolution
Guest Services
Professional Appearance
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Team Leader
GCC
06.2024 - Current
Virtual Assistant
Apollo Solar Energy
02.2024 - 06.2024
Customer Service Representative
Vodafone UK
01.2023 - 02.2024
Hotel Receptionist
Tulip Hotels
01.2022 - 02.2023
Bachelor of Business Administration - Marketing
Faculty Of Commerce & Business Administration
09.2018 -
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