Autocad
Merna Mosallam
Merna Mosallam
Alexandria
Summary
Dedicated Architect specializing in . Advanced knowledge of sustainable design elements and LEED green building standards. Career focused on commercial and industrial design of facilities .
Competitive and prepared ex-swimming athlete with exceptional and completive abilities. Bringing 17-year record of success, optimal physical condition and advanced knowledge oo classic swimming . Skilled at working with coaching staff and team members to enhance performance, skills and stamina.
Overview
8
8
years of professional experience
25
25
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Ux Centers
Alexandria
2022.03 - Current
- costumer serving for Altice Company (American brand and company for telecom and video service ) Business and Residential costumers
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Engineering Committee Member
Olympic club
Alexandria
2021.07 - Current
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Site Engineer and Architect
El Karim company for contracting and construction
Alexandria
2021.08 - 2022.10
- Ordered and tracked delivery of construction materials and supplies from vendors.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Site engineer and execution supervisor for following projects :
- Checked technical designs and drawings for adherence to standards.
Head Swimmig Coach
National Dream Academy
Alexandria
2021.10 - 2022.05
- Head swimming coach team 2012
- started team from scratch preparation to take 4 stars and participation in championships.
Assistant Swimming Coach
Olympic club
Alexandria
2016.05 - 2020.04
Assistant swimming coach for competitive teams participating in local , national and international championships .
team 2011
team 2007
team 2006
classic swimming , finswimming and modern pentathlon
Education
High School Diploma -
El Nasr Girls College EGC
El Shatby Alexandria Egypt 2001.06 - 2016.05
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
Alexandria Egypt 2016.04 - 2021.07
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
Stockholm , Sweden 2016.04 - 2021.07
Workshops - Architectural Engineering
Training
2001.04 -
Skills
Time management
Software
Sketchup
Lumion
Photoshop
Microsoft office program
3D max
Revite
Interests
Project management
Social media marketing
Timeline
Customer Service Representative
Ux Centers
2022.03 - Current
Head Swimmig Coach
National Dream Academy
2021.10 - 2022.05
Site Engineer and Architect
El Karim company for contracting and construction
2021.08 - 2022.10
Engineering Committee Member
Olympic club
2021.07 - Current
Assistant Swimming Coach
Olympic club
2016.05 - 2020.04
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
2016.04 - 2021.07
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
2016.04 - 2021.07
High School Diploma -
El Nasr Girls College EGC
2001.06 - 2016.05
Workshops - Architectural Engineering
Training
2001.04 -
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