Autocad
Merna Mosallam
Merna Mosallam
Alexandria
Summary
Dedicated Architect specializing in . Advanced knowledge of sustainable design elements and LEED green building standards. Career focused on commercial and industrial design of facilities .
Competitive and prepared ex-swimming athlete with exceptional and completive abilities. Bringing 17-year record of success, optimal physical condition and advanced knowledge oo classic swimming . Skilled at working with coaching staff and team members to enhance performance, skills and stamina.
Overview
8
8
years of professional experience
25
25
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Ux Centers
Alexandria
03.2022 - Current
- costumer serving for Altice Company (American brand and company for telecom and video service ) Business and Residential costumers
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Engineering Committee Member
Olympic club
Alexandria
07.2021 - Current
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Site Engineer and Architect
El Karim company for contracting and construction
Alexandria
08.2021 - 10.2022
- Ordered and tracked delivery of construction materials and supplies from vendors.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Site engineer and execution supervisor for following projects :
- Checked technical designs and drawings for adherence to standards.
Head Swimmig Coach
National Dream Academy
Alexandria
10.2021 - 05.2022
- Head swimming coach team 2012
- started team from scratch preparation to take 4 stars and participation in championships.
Assistant Swimming Coach
Olympic club
Alexandria
05.2016 - 04.2020
Assistant swimming coach for competitive teams participating in local , national and international championships .
team 2011
team 2007
team 2006
classic swimming , finswimming and modern pentathlon
Education
High School Diploma -
El Nasr Girls College EGC
El Shatby Alexandria Egypt 06.2001 - 05.2016
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
Alexandria Egypt 04.2016 - 07.2021
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
Stockholm , Sweden 04.2016 - 07.2021
Workshops - Architectural Engineering
Training
04.2001 -
Skills
Time management
Technical Architecture Design
Design development
Complaint resolution
Training and coaching
Articulate public speaker
Software
Sketchup
Lumion
Photoshop
Microsoft office program
3D max
Revite
Interests
Project management
Social media marketing
Timeline
Customer Service Representative
Ux Centers
03.2022 - Current
Head Swimmig Coach
National Dream Academy
10.2021 - 05.2022
Site Engineer and Architect
El Karim company for contracting and construction
08.2021 - 10.2022
Engineering Committee Member
Olympic club
07.2021 - Current
Assistant Swimming Coach
Olympic club
05.2016 - 04.2020
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
04.2016 - 07.2021
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
04.2016 - 07.2021
High School Diploma -
El Nasr Girls College EGC
06.2001 - 05.2016
Workshops - Architectural Engineering
Training
04.2001 -