Autocad
Merna Mosallam
Merna Mosallam
Alexandria
Summary
Dedicated Architect specializing in . Advanced knowledge of sustainable design elements and LEED green building standards. Career focused on commercial and industrial design of facilities .
Competitive and prepared ex-swimming athlete with exceptional and completive abilities. Bringing 17-year record of success, optimal physical condition and advanced knowledge oo classic swimming . Skilled at working with coaching staff and team members to enhance performance, skills and stamina.
Overview
8
8
years of professional experience
25
25
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Ux Centers
Alexandria
03.2022 - Current
- costumer serving for Altice Company (American brand and company for telecom and video service ) Business and Residential costumers
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Engineering Committee Member
Olympic club
Alexandria
07.2021 - Current
- Developed team communications and information for meetings.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Site Engineer and Architect
El Karim company for contracting and construction
Alexandria
08.2021 - 10.2022
- Ordered and tracked delivery of construction materials and supplies from vendors.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
- Site engineer and execution supervisor for following projects :
- Checked technical designs and drawings for adherence to standards.
Head Swimmig Coach
National Dream Academy
Alexandria
10.2021 - 05.2022
- Head swimming coach team 2012
- started team from scratch preparation to take 4 stars and participation in championships.
Assistant Swimming Coach
Olympic club
Alexandria
05.2016 - 04.2020
Assistant swimming coach for competitive teams participating in local , national and international championships .
team 2011
team 2007
team 2006
classic swimming , finswimming and modern pentathlon
Education
High School Diploma -
El Nasr Girls College EGC
El Shatby Alexandria Egypt 06.2001 - 05.2016
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
Alexandria Egypt 04.2016 - 07.2021
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
Stockholm , Sweden 04.2016 - 07.2021
Workshops - Architectural Engineering
Training
04.2001 -
Skills
Time management
Software
Sketchup
Lumion
Photoshop
Microsoft office program
3D max
Revite
Interests
Project management
Social media marketing
Timeline
Customer Service Representative
Ux Centers
03.2022 - Current
Head Swimmig Coach
National Dream Academy
10.2021 - 05.2022
Site Engineer and Architect
El Karim company for contracting and construction
08.2021 - 10.2022
Engineering Committee Member
Olympic club
07.2021 - Current
Assistant Swimming Coach
Olympic club
05.2016 - 04.2020
Bachelor of Architecture Engineering - Architectural Engineering
Pharos University
04.2016 - 07.2021
Equivalent Bachelor Degree in Architecture - Architectural Engineering
KTH Royal Institute of Technology
04.2016 - 07.2021
High School Diploma -
El Nasr Girls College EGC
06.2001 - 05.2016
Workshops - Architectural Engineering
Training
04.2001 -
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