Merna Medhat Kamel
Account Manager
Cairo
Summary
Dedicated and highly motivated Account Manager with over 9 years of experience in the insurance industry,
specializing in client relationship management, business development, and operational support. Seeking a
challenging role in a reputable organization to contribute to business growth and customer satisfaction
through strategic account handling and process optimization.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Account Manager
Orient Takaful Insurance Co.
09.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Manage end-to-end medical insurance processes including offers, policy issuance, endorsements, and card
printing. - follow up on insurance offers for fire, accident, and engineering sectors.
- Liaise with clients and brokers to ensure accurate quotations and timely policy issuance.
- Oversee payment processes and claim approvals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted client surveys, marketing campaigns, and performance reports.
- Handled a portfolio of corporate clients: contracts, renewals, claims, and commissions.
- Resolved client issues and complaints with high professionalism.
Education
Bachelor of Commerce - Commerce
Ain Shams University
Cairo, Egypt 04.2001 -
Skills
- Client Relationship Management- Insurance Policy Issuance & Endorsements- Risk Assessment & Negotiation- Claims Processing & Coordination- Business Development & Sales Support- Administrative & Reporting Skills- Social Media & Customer Engagement- HR Support & Internal Coordination
Additional Information
Professional Experience
Technical Officer
Adel Shaker Sons Insurance Brokerage Co.
October 2015 - September 2018
- Managed issuance of property and casualty insurance policies.
- Processed and followed up on client claims.
- Coordinated with insurers for policy updates and modifications.
Timeline
Account Manager
Orient Takaful Insurance Co.
09.2018 - Current
Bachelor of Commerce - Commerce
Ain Shams University
04.2001 -
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