Personal transformation
Merna Mohamed Zaki
BANK TELLER
Summary
BANKER with grade : (Excellent )
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers,deposits & money exchanges. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Teller
National Bank of Egypt NBE
05.2016 - Current
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Coordinated daily cash reconciliation in high-volume location
- Responsible for tax payments, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals
- Opened accounts with cross sale ratio of a number of opened products
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Created member account profiles on organization's online banking program
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
- Increased loans and earnings by establishing a number of new accounts
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Internal Auditor
National Bank of Egypt NBE
02.2017 - 04.2017
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs to ensure compliance with documented processes
- Produced and reviewed audit reports for submission to inspector general and advised inspector general on audit recommendations and internal controls
Bank Operations Specialist
National Bank of Egypt NBE
09.2016 - 11.2016
- Responsible for managing the flow of a workplace and optimizing day-to-day activities
Education
ICF CERTIFIED RELATIONSHIP COACH - ACC
INTELLECT
07.2021 - 01.2022
Certificate of Achievement For Attending The Trainer Bootcamp of 26 Hours -
The Trainer School
05.2021 - 07.2021
Accounting And Business ADMINISTRATION English Sec
Helwan University
09.2011 - 07.2015
Skills
Computer Skills
Relationship building and management
Compliance, banking laws and regulations
Positive
Banking
Cheerful
Cash handling expertise
Excellent time management skills
Business Development
[70] WPM typing speed
Financial Advising
Product promotions
Client Service
Customer Relations
Money handling abilities
Self-motivated nature
Self-management
Multitasking Abilities
Teamwork and Collaboration
Active Listening
Dependable and Responsible
Strong English language skills
English fluency
MS Office
Decision-Making
Excellent Communication
Organization and Time Management
Interpersonal Communication
Effective problem solver
Certification
Audit Simulation Certificate through PwC Middle East
Interests
Volunteering and community involvement
Writing
Podcasting
Marketing
Listening to music
Research
Timeline
Investment and Commercial Banking Simulation from American University in Cairomulation Certificate
03-2022
ICF CERTIFIED RELATIONSHIP COACH - ACC
INTELLECT
07.2021 - 01.2022
Certificate of Achievement For Attending The Trainer Bootcamp of 26 Hours -
The Trainer School
05.2021 - 07.2021
Internal Auditor
National Bank of Egypt NBE
02.2017 - 04.2017
Bank Operations Specialist
National Bank of Egypt NBE
09.2016 - 11.2016
Teller
National Bank of Egypt NBE
05.2016 - Current
Audit Simulation Certificate through PwC Middle East
07-2015
Accounting And Business ADMINISTRATION English Sec
Helwan University
09.2011 - 07.2015
personnel information
Birthrate
12 Aug.1993
Nationality
Egyptian
Marital status
single
Residence
72A Sleem Alawal St, Elzayton
Refrences
Available upon request
personnel information
Birthrate
12 Aug.1993
Nationality
Egyptian
Marital status
single
Residence
72A Sleem Alawal St, Elzayton
Refrences
Available upon request