Moaz Mahmoud Ali Shams
Assistant Manager
Cairo,Egypt
Summary
Motivated Bank Customer Service Representative passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Nasser Social Bank
Cairo
03.2009 - Current
- Responded to customer inquiries to provide information on bank accounts, policies, products and services
- Reviewed and analyzed transactions to verify proper processing according to established quality standards
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts
- Reached out to existing bank customers and offered personalized support for different needs
- Investigated disputes and handled suspected fraud with diligence and attention to detail
- Actively worked to build branch credibility and develop relationships to increase community and industry visibility and overall profitability
- Recommended strategies for clients regarding investment planning, insurance coverage and cash management
- Identified customers with additional profit potential and designed action plans to expand relationships
- Collaborated with compliance department to eliminate procedural errors and margin breaks
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Remedied gaps in financial planning based on client needs and suitability.
Education
Bachelor of Information System - undefined
Pharaohs
InstitutesSkills
Business development expertise
Cash handling expertise
Sales professional
Bank security expert
Accounts Receivable
Loans
Customer service awareness
Strong team-builder
Proficient in MS Office
Collections
Relationship Management
Marketing
Accomplishments
- Data Privacy, Global Edition
- Diversity, Equality, and Inclusion/ Global Edition
- Business Continuity Management
- Languages
- Arabic
- Bilingual or Proficient (C2)
- English
- Bilingual or Proficient (C2)
Languages
English
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Nasser Social Bank
03.2009 - Current
Bachelor of Information System - undefined
Pharaohs