Fixing Electronic devices & PCB
Hi, I’m
Michael Edmon
Cairo,C
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented Job Title with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
years of professional experience
6
Certifications
2
Languages
Work History
Xceed Company
Technical Support
06.2013 - 06.2014
Job overview
- Provided technical support for troubleshooting and resolving firewall-related issues, ensuring minimal downtime.
- Increased client satisfaction by providing timely technical support and addressing customer concerns efficiently.
- Provided customer support and technical support to Number customers daily.
- Enhanced team efficiency by providing timely and accurate technical support to field agents.
Etisalat Misr
Customer Service Representative
06.2014 - 06.2016
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Egyptian Language School
Information Technology Help Desk Technician
06.2016 - 06.2020
Job overview
- Created easy-to-follow documentation for common technical issues faced by users, aiding in self-support initiatives.
- Reduced downtime by proactively monitoring and maintaining IT systems and equipment.
- Served as a mentor to junior help desk technicians, fostering an environment of continuous learning and growth within the team.
- Actively kept abreast of industry trends and emerging technologies to better serve end-users'' needs in an ever-changing environment.
Sama Finance SAE
Network Specialist
06.2020 - 06.2022
Job overview
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
- Served as liaison between user community and software providers.
- Performed configuration and troubleshooting of Cisco & Arista routing/switching platforms.
- Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
Vodafone
DC Operation Service Engineer
06.2023 - Current
Job overview
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Education
Arab Academy for Science, Technology and Maritime Transport, ADVANCED ANTENNAS SYSTEMS, MICROWAVE TECHNOLOGY, MODERN ELECTRONIC CIRCUITS, INTRO. TO DIGITAL COMMUNICATIONS
Skills
Art Design: Corel Draw 2022
Certification
Mobile Maintenance Course in Smouha Academy
Personal Information
Date of Birth: 07/29/91
Interests
Buying up to date Electronic Devices
Reading Books
Fixing Eyeglasses 👓
Playing Piano & Music producer
Timeline
DC Operation Service Engineer
Vodafone
06.2023 - Current
Network Specialist
Sama Finance SAE
06.2020 - 06.2022
Information Technology Help Desk Technician
Egyptian Language School
06.2016 - 06.2020
Customer Service Representative
Etisalat Misr
06.2014 - 06.2016
Technical Support
Xceed Company
06.2013 - 06.2014
Arab Academy for Science, Technology and Maritime Transport, ADVANCED ANTENNAS SYSTEMS, MICROWAVE TECHNOLOGY, MODERN ELECTRONIC CIRCUITS, INTRO. TO DIGITAL COMMUNICATIONS
Similar Profiles
Eman Abdel-AzizEman Abdel-Aziz
Quality Assurance Specialist at Xceed companyQuality Assurance Specialist at Xceed company
Mahmoud Magdy Abd allahMahmoud Magdy Abd allah
Mobile call center agent at Telecom Egypt Company (Xceed)Mobile call center agent at Telecom Egypt Company (Xceed)
Dave SwebiliusDave Swebilius
College and Career Advisor at Xceed Prep/DME AcademyCollege and Career Advisor at Xceed Prep/DME Academy
Nesma Sayed Abd ElsalamNesma Sayed Abd Elsalam
Quality Assurance Assistant Manager - (CS) at Mountain ViewQuality Assurance Assistant Manager - (CS) at Mountain View
AHMED ELADASAHMED ELADAS
Police Officer | Cybersecurity & Penetration Test at Ministry of Interior – EgyptPolice Officer | Cybersecurity & Penetration Test at Ministry of Interior – Egypt