Material Management Course from JTS (Practiced by hand on system)
Michael Hany
Customer Service Agent
Cairo
Summary
Dynamic and versatile professional with a rich background ranging from being an apprentice in hand watches sales to excelling as a Junior Video Editor for YouTubers and businesses. Proven track record in enhancing customer experience as a Call Center Representative, showcasing exceptional English fluency and problem-solving skills. Adept at collaborative projects, consistently meeting deadlines with a creative and analytical approach.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Apprentice
06.2013 - 09.2013
Worked as an apprentice in a watch shop, where I assisted with simple tasks such as organizing products, inventory movements, and financial transactions.
Teacher's Assistant
11.2013 - 07.2018
Worked as a teaching assistant, supporting students with their homework, explaining equations, and assisting in grading exams.
Call Center Representative
11.2018 - 09.2023
Worked in B2B sales, reaching out to businesses in Australia to offer improved telephony solutions.
In another role, I conducted surveys with members in USA of a large hotel group, transferring members to specialized agents for exclusive offers.
Junior Video Editor
09.2023 - 11.2024
worked as a Video Editor for YouTubers and as an AI Artist, creating images, video clips, and voiceovers using artificial intelligence tools.
Education
Bachelor of Mechanical Engineering - Production Engineering
Helwan University
Helwan, Egypt 10.2018 - 10.2024
Skills
English fluency
Interests
Timeline
Junior Video Editor
09.2023 - 11.2024
Call Center Representative
11.2018 - 09.2023
Bachelor of Mechanical Engineering - Production Engineering
Helwan University
10.2018 - 10.2024
Teacher's Assistant
11.2013 - 07.2018
Apprentice
06.2013 - 09.2013
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