Michael Karas
Cairo
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
20
20
years of professional experience
Work History
Sales Manager
Bayt El-Khebra
09.2023 - Current
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Negotiated contracts with Sales agents, ensuring the best pricing and terms for company profitability.
- Prepared sales presentations for clients showing success and credibility of products.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Business Development & Sales Manager
EL-TERIAK INDUSTRIAL GROUP
01.2021 - 07.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maximized profitability by conducting detailed competitor analysis and adjusting pricing structures accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Retail & Distribution Sales Manager
ORANGE EGYPT
01.2019 - 12.2020
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Sales Supervisor
ORANGE EGYPT
10.2015 - 12.2018
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Observed packing operations to verify conformance to specifications.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Key Account Sales Manager
ORANGE EGYPT
01.2011 - 09.2015
- Kept detailed records of daily activities through online customer database.
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization.
- Supported sales and reporting for large and medium-sized accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Agent
ORANGE EGYPT
02.2006 - 12.2010
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Maintained detailed records of all transactions using CRM software, ensuring an organized workflow.
- Advised customers about new products and assisted customers in determining best product for needs.
- Prepared and presented contracts and other legal documents to clients.
- Resolved problems, improved operations and provided exceptional service.
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
Customer Service Representative
ORANGE EGYPT
08.2004 - 01.2006
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
MASTER OF BUSINESS ADMINISTRATION -
01.2022
- Minor: Minor in BUSINESS ADMINISTRATION
- GPA: 3.94
BACHELOR OF BUSINESS ADMINISTRATION -
01.2004
- Minor: Minor in BUSINESS ADMINISTRATION
- GPA: 65%
Skills
- Advanced Excel
- Business writing
- Leadership
- Communication
- Decision Making
- Self-motivation
- Adaptability
- Business Analytics
- Sales Records Management
- Business Objective Analysis
- Price Schedules
- Interdepartmental Collaboration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Sales Manager - Bayt El-Khebra
09.2023 - Current
Business Development & Sales Manager - EL-TERIAK INDUSTRIAL GROUP
01.2021 - 07.2023
Retail & Distribution Sales Manager - ORANGE EGYPT
01.2019 - 12.2020
Sales Supervisor - ORANGE EGYPT
10.2015 - 12.2018
Key Account Sales Manager - ORANGE EGYPT
01.2011 - 09.2015
Sales Agent - ORANGE EGYPT
02.2006 - 12.2010
Customer Service Representative - ORANGE EGYPT
08.2004 - 01.2006
UNIVERSITY OF THE PEOPLE - MASTER OF BUSINESS ADMINISTRATION,
HELWAN UNIVERSITY - BACHELOR OF BUSINESS ADMINISTRATION,
Coursework
- Soft Skills
- Marketing for non-marketeers
- Business reporting
- Advanced Excel
- Remote Management
Personal Information
Date of Birth: 09/11/82
Projects
TELECOM RECHAGE DURING COVID-19, ORANGE EGYPT, 03/2020, 12/2020 Dial Reservation Project, Orange Egypt, 02/2018, Present
Coursework
- Soft Skills
- Marketing for non-marketeers
- Business reporting
- Advanced Excel
- Remote Management
Personal Information
Date of Birth: 09/11/82
Projects
TELECOM RECHAGE DURING COVID-19, ORANGE EGYPT, 03/2020, 12/2020 Dial Reservation Project, Orange Egypt, 02/2018, Present
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