Michael Magdi Nazeer
Abu Dhabi,United Arab emirates
Summary
Experienced Engineer with a demonstrated history of working in the banking services. Skilled in ATMs, Cheque Book Printing Machines, Card Issuance Systems, in addition to Networking and IT Support. Expertise in GRG Banking & NCR products, Entrust DataCard products and Rototype Products, looking for a pioneer organization to help achieve its strategic objectives. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
17
17
years of professional experience
Work History
Project Director
GRGBanking
01.2020 - Current
- Led and managed multiple projects related to banking services including ATMs, chequebook printing machines, and card issuance machines
- Develop project plans, timelines, and budgets, and oversee project execution to ensure timely and successful delivery
- Communicate project progress and issues to stakeholders, including senior management and clients
- Manage relationships with vendors and third-party contractors, ensuring quality work on time and within budget
- Monitor project progress, identify and resolve issues, and report project status to stakeholders
- Develop and deliver presentations to clients and senior management, providing updates on the latest products
- Manage banking services projects, including software development, hardware installation, and maintenance
- Responsible for the machine's spare parts annual orders
- Supporting the roll-out of new applications.
- Oversaw up to 3 projects simultaneously without sacrificing standards.
- Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
- Expanded the company''s client base by successfully delivering high-quality projects that showcased the organization''s capabilities and expertise in project management.
Supervisor Engineer
GRGBanking
01.2012 - 01.2019
- Manage a team of technical support professionals responsible for the installation, maintenance, and repair of bank machines
- Implement an effective process for tracking and resolving customer complaints
- Develop and deliver training programs for technical support staff, resulting in improved knowledge and skills among team members
- Create and maintain technical documentation, including troubleshooting guides, user manuals, and standard operating procedures, ensuring documentation is up-to-date and accurate
- Collaborate effectively with other teams and departments, including software developers, network engineers, and business stakeholders, to ensure that Machines operations are aligned with business goals and objectives
- Ensuring that all issues are accurately tracked and resolved on time on the helpdesk system
- Cooperation with the customer to ensure the stability and efficient performance of the machines as per company policy
- Working with middleware, and switch part to Connect devices and control Microsoft Windows, CEN, XFS, YDC, NDC, EPP Encryption
- Planning and undertaking scheduled maintenance upgrades
- Antivirus installation
- Provide Onsite and Remote support (telephone or monitoring tool).
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- They resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
Customer Service Engineer - Software Engineer
NCR
01.2009 - 01.2012
- Receive failure calls and try to fix the stalled parts 24/7, starting with a step-by-step trouble-shooting process till handing over the machine working fine to the customer
- Skilled in NCR (Self-serve), Personas
- Installing and Maintaining all types of machines
- Communicate technical information to non-technical stakeholders in a clear and concise manner
- Follow up with customers to ensure issue has been resolved
- Monitoring Operator, ATM, CDM, Utility services, Reporting and Escalation
- Document technical issues and resolutions in a helpdesk tracking system
- Generating various reports of ATM incidents, ATM availability in addition providing reports for Customer Service Supervisor/Manager
- Working with middleware, and switch part to Connecting devices
- Preventative maintenance on assigned products
- EPP Encryption.
Hardware Engineer - Professional Services
NCR
01.2008 - 01.2009
- Provide technical support for PCs, printers, scanners, ATMs, POS, and network issues to users across multiple locations
- Install and configure assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment, switches and routers
- Collaborate with other technical support engineers and IT teams to resolve complex issues and implement solutions.
- Delivered high-quality products on time and within budget constraints by managing project timelines and resources effectively.
- Researched complex technical issues and provided resolutions.
- Evaluated vendor offerings based on technical specifications, pricing, and delivery timelines; negotiating contracts that ensured favorable terms for the company.
- Pioneered the use of simulation tools to predict hardware performance, enabling more accurate decision-making during the design process.
- Updated systems by improving computer components, layout and design for increased efficiency.
- Set up and maintainrf hardware and software test infrastructure.
- Worked closely with documentation team to provide technical details and participate in review cycles.
Education
Bachelor of Science - Electronics Engineering (Communication Department)
Sudan University of Science And Technology
Khartoum-Sudan08.2008
Skills
- Project Management
- Team Leadership
- Team Management
- Time Management
- Technical Expertise
- Risk management
- Computer Science
- Continuous Improvement
- Decision Making
- Training and Development
- Customer Service
- Troubleshooting
- Collaboration
- Patient and diligent
- Team worker
- ATM, ITM, CDM, Kiosks, POS, Note validator, CM, Teller machine, VTM
- XFS, NDC, YDC
Accomplishments
- Successfully installed and integrated the first GRG Banking machine at Nilein Bank Abu Dhabi, Cameron, including the first recycling machine in Sudan.
- Successfully installed and integrated the first Datacard service in Sudan at Bank of Khartoum.
- Played a key role in installing the first Rototype self-service cheque book printing machine at Bank of Khartoum.
- Successfully installed and integrated the first GRG machine used for MasterCard service in Sudan at Albarka Bank, Nilein Bank Abu Dhabi.
Languages
Arabic
English
Training
- CyberSecurity, 01/01/24
- CCNA Course, 01/01/23
- IBM Certificate - IT Support Professional Certificate, 01/01/23
- Google Certificate - IT Support Professional Certificate, 01/01/23
- Rototype - CBD100 & CJD800 for Machine Printing, Italy, 01/01/19
- GRGBanking - ATM Recycling Level 2 Including Hardware, China, 01/01/14
- GRGBanking - Hardware and Software ATM, China, 01/01/12
- ROTOTYPE - Hardware International Empire Traders LLC, Dubai, 01/01/12
Timeline
Project Director
GRGBanking
01.2020 - Current
Supervisor Engineer
GRGBanking
01.2012 - 01.2019
Customer Service Engineer - Software Engineer
NCR
01.2009 - 01.2012
Hardware Engineer - Professional Services
NCR
01.2008 - 01.2009
Bachelor of Science - Electronics Engineering (Communication Department)
Sudan University of Science And Technology
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