Michael Shoukry

• Coordinate and adjust delivery mix of field resources and ASP services
• Perform regular audits on TR JNNA, IS, Activity Type, etc
• To ensure correct and complete time reporting for all ARP resources
• Lead all HM activities across different operators
• Act as Single Point of Contact JSPOCF with suppliers in case of missing time sheets or acceptances
• Support to follow-up vacancies with LM, grant needed approvals from Service heads, and push it to Line managers
• Run administrative tasks on work force management system related to work orders, extensions, invoices, and expenses.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Provided timely and accurate reports to senior management on operational performance metrics, ensuring full visibility of progress towards established goals.
• Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
• Analyzed and evaluated operational issues and determined cost-effective solutions.
• Coordinated with vendors and suppliers to maintain positive relationships, ensuring timely delivery of products and services.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
• Maintained database systems to track and analyze operational data.
• Created and managed project plans, timelines and budgets.
• Generated reports detailing findings and recommendations.
• Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.

• Coordinated workload for all field teams, including Diesel teams, Portable Generators teams, Environment teams, Power teams, and Access teams
• Analyzed network performance and determined appropriate actions to maintain optimal network conditions
• Managed transmission problems TN& 5 TN6
• Performed maintenance on Ericssons 2G 5 3G cabinets and 7uwaeis 3G cabinets
• Managed spare parts inventory and distribution
• Managed transmission problems for SPO Ericsson and ISP problems
• Hollowed approvals cycle and implemented cost reduction strategies for the office
• Developed and maintained a database for all sites, including major and minor problems, to facilitate progress planning.
• Enhanced equipment reliability by implementing preventive maintenance programs and schedules.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Utilized proper tools and materials to adhere to safety guidelines.
• Increased safety awareness by conducting regular safety meetings and addressing concerns promptly.
• Reduced downtime for critical systems by conducting regular inspections and identifying potential issues before they escalated.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Organized ongoing maintenance schedules to boost system performance.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Scheduled and oversaw maintenance, repair and installation activities.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
• Proven ability to learn quickly and adapt to new situations.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.

• Coordinated workload for all field teams, including Diesel teams, Portable Generators teams, Environment teams, Power teams, and Access teams
• Analyzed network performance and determined appropriate actions to maintain optimal network conditions
• Managed transmission problems TN& 5 TN6
• Performed maintenance on Ericssons 2G 5 3G cabinets and 7uwaeis 3G cabinets
• Managed spare parts inventory and distribution
• Managed transmission problems for SPO Ericsson and ISP problems
• Hollowed approvals cycle and implemented cost reduction strategies for the office
• Developed and maintained a database for all sites, including major and minor problems, to facilitate progress planning.

Duties Scope for handling alarms and teams during the shift.

BTS equipment (Ericsson).

Microwave equipment ( Ericsson).

Power system.

Cooling system.

Generators

Fire alarm & fire fighting systems

AC control troubleshoots

Rout for new sites& BSC High way

Perform corrective maintenance requests

handling trouble tickets

Installation and commissioning of 3G systems.

Implementation and commissioning of Base Transceiver Station (BTS), and integration of BTS sites.

Experience in most of Ericsson RBS and power system cabinets (2202, 2206V1, 2206V2, 3206, 3418, 3518, BBS2000, BBS2000i, PBc6500).

Performing preventive maintenance and recommissioning of BTS sites as required.

• Performed corrective maintenance requests
• Traced faults errors and took immediate action
• Requested spare parts and installed them if needed
• Handled daily requests from customers
• Provided daily report of actions (Done, in progress, pending actions).
• Diagnosed and resolved machine operation variations and equipment problems.
• Resolved customer complaints in prompt, polite and professional approach.
• Wrote and revised maintenance procedures.
• Rewired and replaced faulty electrical components in equipment.

• Handled alarms and managed teams during shifts
• Performed corrective maintenance on BTS equipment (Ericsson), microwave equipment (Ericsson), power system, cooling system, generators, fire alarm and firefighting systems, and AC controls
• Handled routings for new sites and BSC High way
• Performed corrective maintenance requests and handled trouble tickets
• Installed and commissioned 3G systems
• Implemented and commissioned Base Transceiver Station (BTS) and integrated BTS sites
• Possessed experience in most of Ericsson RBS and power system cabinets
• Performed preventive maintenance and recommissioning of BTS sites as required.
• Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
• Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.