Micheal Reffat
Team Leader At Ebank
Cairo,Mokattam
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Team Leader
E Bank
cairo
02.2020 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Coordinated weekly meetings for groups.
- Coordinated weekly meetings for internal and external groups.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Team Leader
attijariwafa bank
cairo
01.2018 - 02.2020
- Achieving Products Monthly & annual targets
- Creating new sales channels and generating new leads for self by networking with prospective
- Participate in preparing the Products sales and marketing plan and liaising with involved parties to implement them
- Follow up with potential clients to propose new offers, ask for pending documents
- Work as a part of a sales team to meet and exceed targets set by the Division
- Make sufficient phone calls
- Maximize a sales opportunity by up-selling and cross-selling.
- Confirmed confidential budget reports remained up-to-date for manager.
Sales
attijariwafa bank
cairo
01.2015 - 01.2018
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions .
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling
Education
Faculty of Law
Ainshams University
10.2005 - 06.2009
Skills
Financial servicesCustomer servicesAnalytical skillsCorporate communicationsSalesNegotiationTrainerRecruiter
Employee Evaluation
Daily workflow improvement
Sales expertise
Training and Development
MS Office
Timeline
Team Leader
E Bank
02.2020 - Current
Team Leader
attijariwafa bank
01.2018 - 02.2020
Sales
attijariwafa bank
01.2015 - 01.2018
Faculty of Law
Ainshams University
10.2005 - 06.2009